Any communication received from an enforcing authority — HSE, Environment Agency, Local Authority Building Control, Local Authority Environmental Health, Fire and Rescue Service, Police, DVSA (Driver and Vehicle Standards Agency), or any client acting in a regulator-equivalent capacity (Ofwat, Drinking Water Inspectorate) — is treated as regulator-grade and goes directly to the Managing Director on receipt. No response, acknowledgement, or interim communication is issued without the MD's review. The original communication is preserved unaltered (including envelope/header). Where an enforcement notice carries a statutory response timescale (improvement notice 21 days, prohibition notice immediate), the MD instructs the response cadence on receipt — do not wait for a routine triage cycle. Records of the correspondence and the response are retained in a dedicated regulator-correspondence file, not the routine client file.