A M Water Services analyses HSQE performance data continuously to identify trends and improvement opportunities. The HSQE Consultant produces monthly KPI data drawn from non-conformances raised during site inspections, internal audits, external audits, accidents/incidents/near misses, and operational metrics. The data is presented to the Directors at regular intervals to evidence achievement against AMWS HSQE objectives (per SOP 3.4) and feeds the Management Review (SOP 6.4). Where the analysis identifies improvement opportunities, action plans are developed, approved by the Directors, communicated to relevant teams, implemented, and monitored for effectiveness. Records are retained per SOP 4.7.

The monthly KPI dataset analysed under this SOP includes, at minimum: (a) open and closed non-conformances by source (audit, inspection, incident, complaint); (b) RIDDOR-reportable events (target zero) and total recordable injuries (target trending down year-on-year); (c) near-miss reports (target trending up — more reports = better reporting culture); (d) training completion vs Training Matrix gaps; (e) insurance / certification expiries within the next 60 days; (f) environmental indicators (waste tonnage by category, fuel/energy use, environmental incidents); (g) customer satisfaction signals (complaints, KPI from SOP 2.1); (h) supplier non-conformances and approved-list expiries; (i) on-time HSQE objective tracking against APP_11. Trend analysis covers rolling 12 months minimum.