A M Water Services Ltd — Integrated Management System

SOP 8.8 Lone Working

Issue 3 | 1 May 2026
Document ReferenceSOP_8.8
Issue Number3
Issue Date01/05/2026
Next Review01/05/2027
Approved ByAaron Mason, Director
Controlled ByAaron / Leanne Mason · Sean Ashton

Lone Working

ISO 45001:2018 Clause 8.1.2 · Management of Health and Safety at Work Regulations 1999 · HSE INDG73 (Working alone) — Eliminating hazards and reducing risks for lone working

Procedure overview
A M Water Services minimises lone working wherever practicable; the default for any operational task is a minimum of two staff. Where a task can only be undertaken by a single operative, the Site Supervisor confirms it can be done safely under the proposed control measures and a check-in / check-out protocol is established before work commences. The lone worker contacts the Site Supervisor at the start of the task with name, contact number, location, planned activity, start time and estimated finish time; the Supervisor monitors the agreed timescale; the lone worker contacts the Supervisor on completion. Failure of a lone worker to call in within the agreed timescale triggers an immediate response: the Supervisor attempts contact, then attends the work area in person, then escalates to the Director and emergency services as appropriate. Records are retained per SOP 4.7.

Lone Working — Process Flow

Site Supervisor
Jason May
Assess & Authorise
Establish task to be undertaken
Can the task be undertaken safely by a lone worker?
No
Do not work alone — minimum 2 staff required to undertake the task
Yes
Confirm controls in place; collect relevant tools and equipment
Can the task be undertaken safely with the control measures provided in the required location?
No
Do not continue with the work until suitable and sufficient control measures have been provided and are in place
Yes
Authorise lone working; agree check-in protocol
Lone Worker & Site Supervisor
Operative
Jason May (Supervisor)
Check-in, Work, Check-out
Lone worker contacts Site Supervisor before starting: name, contact number, location, start time, estimated finish time
Site Supervisor notifies Director(s); work commences
Lone worker undertakes work
Work completed within estimated finish time?
Yes
Lone worker contacts Site Supervisor and confirms work completed
No
Lone worker contacts Site Supervisor with new estimated finish time before original timescale expires
Site Supervisor (escalation)
Jason May
Aaron Mason (MD)
Emergency Services
Missed Check-in
Lone worker does not call in within the agreed timescale
Site Supervisor attempts contact by phone; if no answer, attends the lone work area immediately
Worker found safe?
Yes
Re-establish check-in protocol; record incident; review controls
No
Contact Director(s) and emergency services (999); commence investigation per SOP 8.1
Process / Activity
Decision Point
Continue / Safe
Stop / Escalate
Activities that may NOT be undertaken alone
Regardless of any other consideration, the following activities require a minimum of two operatives on site — lone working is prohibited: (1) Confined-space entry (per SOP 8.12) — one operative entering, one in attendance with rescue capability; (2) Work at height above 2 m (per SOP 8.11) where the controls require a banks-person, second-pair-of-eyes, or rescue plan; (3) Excavation deeper than 1.2 m (per Method Statement 2.9 and the RA-01 family) — collapse rescue requires a second operative; (4) Live-traffic work in the highway (per Chapter 8 and Method Statement 3.3.2) — banks-person required; (5) Any work on or with asbestos-containing materials (per SOP 8.14); (6) Pressure-testing of mains at pressures above mains operating pressure (per Method Statement 3.11.1); (7) Work involving live electrical systems beyond simple fused-spur isolation; (8) Lifting operations using lifting accessories (slinger / signaller required by LOLER). For all other lone-work tasks, the check-in protocol applies. Mobile / out-of-yard lone working (e.g. driving between sites, single operative on a quick-fix task, surveying alone) follows the standard check-in flow above. Remote / weather-affected lone working requires additional controls: weather check before start, GPS-tracked vehicle, lone-worker app or buddy call-in every 60 minutes minimum.