| Ref | Process and procedures | Outputs | Responsibility |
|---|
This register records how A M Water Services Limited meets Clause 4.4 of ISO 9001, ISO 14001 and ISO 45001: the processes needed for the management system, their sequence and interaction, and the criteria, resources, responsibilities, risks, evaluation and improvement that apply to each.
| Core operational processes — water infrastructure services |
| Management processes — planning, review, improvement |
| Support processes — training, document control, communication |
| Their interactions and interdependencies |
Clause 4.4.1 lists what has to be determined for each process. Every one of the 9 processes carries all 11, and each is shown against the sub-clause it answers when a row is opened.
| Element | Clause |
|---|---|
| Inputs | 4.4.1a |
| Activities | 4.4.1a |
| Outputs | 4.4.1a |
| Interaction and sequence | 4.4.1b |
| Criteria and methods | 4.4.1c |
| Resources | 4.4.1d |
| Responsibility | 4.4.1e |
| Risks | 4.4.1f |
| Opportunities | 4.4.1f |
| Evaluation | 4.4.1g |
| Improvement | 4.4.1h |
Three process names in the Issue 2 register were removed rather than renamed.
| Project Management | Not a separate AMWS process. Winning the work and delivering it are P1 and P2, run by Aaron Mason and Jason May. There is no project management function and no PM team. |
| Quality Control | Not a separate process either. Quality is checked inside P2 delivery at the client’s inspection, and inside P9 through audits and nonconformities. There are no QC personnel and no testing equipment. |
| Customer Service | The same activity as P1, handled by the same two people. AMWS has no customer service team and no CRM. |
Listing three processes that do not exist made the register look more substantial and made it less accurate. Clause 4.4 asks for the processes needed for the management system and their interactions, not for a standard list.
| Role | Responsibility |
|---|---|
| Aaron Mason Director | Owns the processes that win and deliver the work |
| Jason May Supervisor | Owns delivery on site and the health and safety process in practice |
| Leanne Mason Director, HR & Admin | Owns the supply chain, document control and information security processes |
| Sean Ashton HSQE Consultant | Owns the checking and improving process, and maintains this register |
Approved by the Directors. Reviewed annually and whenever a process is added, merged or retired, which is a change to the management system itself rather than to a document.
| Issue | Date | Approved by | Change |
|---|---|---|---|
| 1 | 01/06/2025 | Aaron Mason, Director | Initial issue. |
| 2 | 01/06/2026 | Aaron Mason, Director | Content reaffirmed against ISO 9001:2015 Clause 4.4 elements. Process row added: Information Security & Cyber ([NEW 2026]). |
| 3 | 09/09/2026 | Aaron Mason, Director | Relevance check — register rewritten to the processes AMWS actually operates. |