APP_02 — ISO Clause Application Matrix¶

Document Information

Field	Value
Document Reference	APP_02
Issue Number	3
Issue Date	1 June 2026
Next Review	1 June 2027
Controlled By	Sean Ashton (HSQE Consultant)
Approved By	Aaron Mason, Director

Master source — this page is canonical

The IMS portal is the master source for APP_02. The Excel below is a downloadable snapshot — filterable matrix mapping each AMWS process to the ISO clauses that apply, plus a Standards Watch sheet tracking the 14001:2026 / 9001:2026 / 45001:2027 transitions.

Download as Excel

Tip: use the floating button bottom-right to toggle wide-mode (Alt+W).

Purpose¶

Quick reference showing which ISO clauses apply to each process at A M Water Services.

How to Use This Matrix¶

Find your process in the column headers
Look down the column to see which ISO clauses apply (marked "Yes")
Focus on implementing those specific requirements

Key Processes Grouped¶

Management Processes¶

Management System & Processes
Business Planning
Business Review & Improvement
HSQE Management

Core Operations¶

Water Main Installation
Grab Services
Emergency Response
Equipment Maintenance

Support Processes¶

Procurement & Supply
HR & Training
Document Control
Customer Service
Sales & Marketing
Operational Planning
Corrective Action
Internal Audit

Critical Clauses (Apply to Most/All Processes)¶

Clause	What It Means	Applies To
4.4	Process approach - map your processes	ALL processes
6.1.1	Risk-based thinking	ALL processes
7.3	Awareness - people know their impact	ALL processes
7.5.1	Documented information	ALL processes
10.3	Continual improvement	ALL processes

Process-Specific Focus Areas¶

Process	Key ISO Clauses to Focus On	Why These Matter
Water Main Installation	8.1 (Operational control), 8.5.1 (Production control), 9.1.1 (Monitoring)	Core service delivery
HSQE Management	6.1.2-3 (Hazards & aspects), 8.1.3 (H&S controls), 9.3.1 (Management review)	Legal compliance
Emergency Response	8.2 (Emergency preparedness), 8.1.3 (H&S operational control)	Critical response
Customer Service	5.1.2 (Customer focus), 8.2.1 (Customer communication), 9.1.2 (Customer satisfaction)	Business retention
Internal Audit	9.2 (Internal audit requirements)	System verification

Simplified Action Plan¶

For Operations Teams:¶

Focus on:

8.1 - Following operational controls
8.5 - Doing the work correctly
9.1 - Recording what you did

For Management:¶

Focus on:

4.1-4.3 - Understanding context
5.1-5.3 - Leadership and policies
9.3 - Management review

For Support Functions:¶

Focus on:

7.1-7.5 - Resources and documentation
10.2 - Fixing problems
10.3 - Getting better

Notes¶

Full matrix available in detailed version if needed
Not every clause applies to every process - that's normal
Start with the critical clauses that apply to everyone
Build from there based on your specific process

Audit trail¶

Date	Action	By	Details
Prior	See Document Control table above	—	Historical revisions recorded separately
24/04/2026	Rev 3 drafted	Sean Ashton, HSQE Consultant	2026 annual refresh. Standardised doc-control header. Added downloadable companion file. Cross-referenced APP_05 (Risk Register), APP_09 (COSHH), APP_10 (Legal Register) where relevant. Audit trail regularised.

How this document is approved

This document is maintained under AMWS's continuous-compliance model. Substantive revisions are reviewed and signed off by the Directors at the standing weekly Director / HSQE compliance call (Sean Ashton, Onyx + Leanne Mason). Currency, cross-references and minor edits are checked at the monthly Onyx site visit. The annual Management Review (September) provides the strategic-level confirmation. Compliance is therefore continuous, not gated on a single annual meeting.

This document forms part of A M Water Services Limited's Integrated Management System. Paper copies are uncontrolled when printed.

Local controlled copy

Word version of this controlled document (for offline / paper records):

Download APP_02 (.docx)

The page above is the master source — the Word doc is a snapshot for offline use.