APP_02 — ISO Clause Application Matrix¶
Document Information
| Field | Value |
|---|---|
| Document Reference | APP_02 |
| Issue Number | 2 |
| Issue Date | 1 June 2026 |
| Next Review | 1 June 2027 |
| Controlled By | Sean Ashton (HSQE Consultant) |
| Approved By | Aaron Mason, Director |
Download the register
The page below is the canonical record. The Excel is the same data as a downloadable snapshot — filterable matrix mapping each AMWS process to the ISO clauses that apply, plus the Standards Watch tracking the 14001:2026 / 9001:2026 / 45001:2027 transitions.
Related: MAN_01 IMS Manual · APP_02.1 Process Application Log · APP_05 Risk & Opportunity Log · APP_10 Legal Register
Purpose¶
Quick reference showing which ISO clauses apply to each process at A M Water Services Limited. Used as a pre-audit reference and to brief new starters on how the three management standards (ISO 9001 / 14001 / 45001) map to day-to-day operations.
How to use this matrix¶
- Find your process in the column headers
- Look down the column to see which ISO clauses apply (marked "Yes")
- Focus on implementing those specific requirements
- For 2026-28 transition planning, refer to the Standards Watch section below
Key processes grouped¶
Management processes¶
- Management System & Processes
- Business Planning
- Business Review & Improvement
- HSQE Management
Core operations¶
- Water Main Installation
- Grab Services
- Emergency Response (see APP_16)
- Equipment Maintenance (see APP_14, APP_18)
Support processes¶
- Procurement & Supply (see APP_19)
- HR & Training (see APP_12, APP_13)
- Document Control
- Customer Service
- Sales & Marketing
- Operational Planning
- Corrective Action (see APP_21)
- Internal Audit (see APP_20)
Critical clauses (apply to most / all processes)¶
| Clause | What it means | Applies to |
|---|---|---|
| 4.4 | Process approach — map your processes | ALL processes |
| 6.1.1 | Risk-based thinking | ALL processes |
| 7.3 | Awareness — people know their impact | ALL processes |
| 7.5.1 | Documented information | ALL processes |
| 10.3 | Continual improvement | ALL processes |
Process-specific focus areas¶
| Process | Key ISO clauses to focus on | Why these matter |
|---|---|---|
| Water Main Installation | 8.1 (Operational control), 8.5.1 (Production control), 9.1.1 (Monitoring) | Core service delivery |
| HSQE Management | 6.1.2-3 (Hazards & aspects), 8.1.3 (H&S controls), 9.3.1 (Management review) | Legal compliance |
| Emergency Response | 8.2 (Emergency preparedness), 8.1.3 (H&S operational control) | Critical response — see APP_16 |
| Customer Service | 5.1.2 (Customer focus), 8.2.1 (Customer communication), 9.1.2 (Customer satisfaction) | Business retention |
| Internal Audit | 9.2 (Internal audit requirements) | System verification — see APP_20 |
Information Security [NEW 2026] |
7.5 (Documented info), ISO 27001 alignment, NIS2 / DUAA 2025 | Cyber posture — see POL_HSQE_30 |
Simplified action plan¶
For operations teams¶
Focus on:
- 8.1 — Following operational controls
- 8.5 — Doing the work correctly
- 9.1 — Recording what you did
For management¶
Focus on:
- 4.1-4.3 — Understanding context
- 5.1-5.3 — Leadership and policies
- 9.3 — Management review
For support functions¶
Focus on:
- 7.1-7.5 — Resources and documentation
- 10.2 — Fixing problems
- 10.3 — Getting better
Standards Watch (2026-2028)¶
AMWS holds certifications to ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018. All three standards are within an active revision cycle. The table below records the published / expected transition dates and AMWS's response.
| Standard | Current edition (held) | Revision status (Apr 2026) | Transition window | AMWS response |
|---|---|---|---|---|
ISO 14001 (EMS) [NEW 2026] |
ISO 14001:2015 | ISO 14001:2026 published April 2026 — adds explicit climate-change considerations under Clauses 4.1, 4.2, 6.1; strengthened life-cycle thinking; clearer compliance-obligation requirements | ~3-year transition (~ April 2029) | Transition plan to be drafted Q3 2026. Aligned to recertification cycle Nov 2027. Gap analysis logged against APP_05 R-13, APP_06, APP_10 L44a, APP_15 lifecycle perspective. |
ISO 9001 (QMS) [NEW 2026] |
ISO 9001:2015 | ISO 9001:2026 in DIS stage (Draft International Standard ballot expected to close mid-2026). Expected publication late 2026 / early 2027. Anticipated changes: closer alignment to Annex SL HLS, knowledge-management emphasis. | ~3-year transition from publication (~ late 2029 / early 2030) | Watching brief. Transition plan to be drafted Q4 2026 following FDIS publication. See APP_10 L43a. |
ISO 45001 (OH&S) [UPDATED 2026] |
ISO 45001:2018 | Planned 5-year systematic review concluded; revision under development at ISO / TC 283 — likely DIS 2026, publication ~2027. | Once published, ~3-year transition — to track | Watching brief. Transition plan to be drafted Q2 2027 following publication. See APP_10 L45a. |
Annex SL (HLS) [UPDATED 2026] |
Harmonized Structure 2021 | Climate-change amendment (Feb 2024) already in force across all MS standards — applies retrospectively to ISO 9001:2015, 14001:2015, 45001:2018. | In effect | Already addressed via APP_05 R-20 Climate + APP_06 Aspect 13 Climate Adaptation [NEW 2026] + APP_16 ER-12 extreme-weather scenario. |
Source: ISO communications / BSI standards bulletin / IAF transition resolutions. Verify formal transition dates against IAF MD 26 / accreditation-body bulletins.
Notes¶
- Full matrix available in the downloadable Excel (Process Focus, Critical Clauses, Action Plan and Standards Watch sheets)
- Not every clause applies to every process — that's normal
- Start with the critical clauses that apply to everyone, then build from there based on your specific process
- The 2026-2028 Standards Watch above is the transition-planning anchor; it cross-references APP_05, APP_10, APP_06, APP_15 and APP_16 so the auditor can trace the response to each revision
Audit trail¶
| Issue | Date | Approved By | Summary |
|---|---|---|---|
| 1 | 01/06/2025 | Aaron Mason, Director | Initial issue. |
| 2 | 01/06/2026 | Aaron Mason, Director | Annual review — content refreshed for 2025-26 context. Standards Watch section added (page mirrors Excel sheet 7) tracking ISO 14001:2026 published April 2026, ISO 9001:2026 in DIS, ISO 45001 revision under development, Annex SL HLS climate amendment in force. Each standard cross-referenced to the APP_05 risk row, APP_06 aspect, APP_10 legal entry, APP_15 lifecycle treatment and APP_16 emergency scenario that AMWS uses to respond. Information Security row added to process-specific focus areas (cross-ref POL_HSQE_30, NIS2 / DUAA 2025). Issue number corrected from 3 (phantom draft state) to 2 — matches Excel cover sheet revision history. |
This document forms part of A M Water Services Limited's Integrated Management System. Paper copies are uncontrolled when printed.
How this document is approved
This document is maintained under AMWS's continuous-compliance model. Substantive revisions are reviewed and signed off by the Directors at the standing weekly Director / HSQE compliance call (Sean Ashton, Onyx + Leanne Mason). Currency, cross-references and minor edits are checked at the monthly Onyx site visit. The annual Management Review (September) provides the strategic-level confirmation. Compliance is therefore continuous, not gated on a single annual meeting.