APP_01 · Context & Interested Parties Register

Purpose

This register records the external and internal issues relevant to A M Water Services Limited’s purpose under Clause 4.1, and the interested parties relevant to the management system under Clause 4.2, with what each requires and how AMWS responds.

How a party is scored

Priority scores are calculated using: Relevance (1-4) × Power/Influence (1-4) = Total Score (1-16)

• Relevance: How much the party affects our operations (1=Low, 4=Critical)
• Power: Their ability to influence our business (1=Low, 4=High)

Priority levels and what each triggers

Any party at any priority is reviewed by exception at the standing weekly compliance call whenever something changes. The review record below is the evidence.

Review record — Critical and High, reviewed twice a year

Each row records what went in to the review and what came out of it.

Review record — Medium and Low, reviewed annually

What this record does not claim

The 09/09/2026 dates above record a single consolidated review carried out across the system in the first week of September 2026: the policy review of 03/09, the risk assessment reissue of 04/09, and the COSHH, legal register and appendix work of 08–09/09. They are not a claim that thirteen separate meetings took place. The register is reviewed as one piece of work because that is how a business of this size can run it.

Review and update process

Interested parties are reviewed on the cadence below, keyed to dates that already exist in the calendar:

Most reviews happen by exception. A new client, a change in a client's requirements, a regulator contact, a complaint or a supplier failure is picked up at the weekly call in the week it happens. The twice-yearly and annual reviews confirm nothing has been missed and produce the record above.

A review is also triggered when:

• Significant changes occur in the organisation's context
• A major incident or complaint arises
• A new interested party is identified
• A regulatory change is announced
• An audit finding recommends it

Review Actions:

• Update external / internal issues
• Reassess relevance and power scores
• Review requirements and monitoring methods
• Check integration with APP_05 Risk & Opportunity Log
• Update dashboard metrics

Next full review: 22/09/2027 at the Management Review. Next twice-yearly review of Critical and High parties: 22/03/2027. Distribution: Directors, Management Team, HSQE Consultant.

This document forms part of A M Water Services Limited's Integrated Management System and should be read in conjunction with the IMS Manual (MAN_01) and relevant Standard Operating Procedures.

For questions about this document, contact the HSQE Consultant or refer to the document locations listed above.

Responsibilities

How this document is approved

Approved by the Directors. Critical and High priority parties are reviewed twice a year, the rest annually, and any party by exception at the standing weekly compliance call when something changes.

Related documents

• APP_03 SWOT Analysis
• APP_04 PESTLE Analysis — the single register of strategic actions
• APP_05 Risk & Opportunity Log — the risks these parties give rise to
• APP_02 Clause Application Map
• Registers index — every register mapped to the clause it discharges

Revision history