APP_13 — Tickets and Qualifications¶

Document Information

Field	Value
Document Reference	APP_13
Issue Number	6
Issue Date	9 September 2026
Next Review	13 May 2027
Controlled By	Leanne Mason (Director — Finance/Admin)
Approved By	Aaron Mason, Managing Director

The live record is the Ticket & Qualification Log

The Ticket & Qualification Log kept by Leanne Mason at the AMWS office is the master record of ticket and qualification status. It is updated continuously as certificates are gained and renewed, and the current file is obtained from Leanne Mason on request.

Open ComplianceTrack — AMWS reflects that record in a portal, with expiry tracking and QR-code lookup per individual. It is updated monthly, or on request.

This page is the controlled reference — it says what is tracked, who maintains it and how the process works. It does not duplicate the data.

1. Purpose¶

To record where AMWS holds the current competency status of its workforce, who maintains it, and how a qualification is verified before someone is put to work.

2. Where the record lives¶

Record	Status	Held by
Ticket & Qualification Log	Live master record. Current status of every ticket and qualification, maintained continuously as certificates are gained and renewed	Leanne Mason, AMWS office
ComplianceTrack — AMWS	Reflects the master record in a portal, with expiry tracking and QR-code lookup per individual. Updated monthly, or on request	Management team, in-portal
Certificate PDFs	Filed against the individual	Leanne Mason, AMWS office

The office masters

The live records are the working spreadsheets kept by Leanne Mason and the admin team at the AMWS office. They are referred to here by name — the Ticket & Qualification Log — because the office keeps its own file numbering and this appendix does not change it. The current file is obtained from Leanne Mason on request.

3. What is tracked¶

For each person: EUSR Water Hygiene, NRSWA street works units, plant and machinery tickets, confined space, first aid and fire marshal, driver qualifications and CPC where applicable, and any role-specific certification named in APP_12.

Each record carries the award date, the expiry date and the renewal status.

4. How it is used¶

Before allocation — the supervisor verifies the qualification is current before a person is put to a task. QR-code lookup makes this a phone check on site rather than a call to the office.
Renewal — Leanne tracks expiries on the Ticket & Qualification Log and books renewals ahead of the date; they are also visible in ComplianceTrack.
On receipt — the certificate is filed and the Ticket & Qualification Log updated; ComplianceTrack is refreshed from it.
Annual — status reviewed at the Management Review as part of KPI H3 (100% mandatory training current).

5. Responsibilities¶

Who	What
Leanne Mason (Director — Finance/Admin)	Maintains the Ticket & Qualification Log and the certificate file; books renewals
Aaron Mason (Managing Director)	Approves training expenditure
Jason May (Site Supervisor)	Verifies qualifications before task allocation; reports training needs identified on site
All workers	Submit certificates promptly; flag upcoming expiries

6. Current open items¶

Item	Owner	Target
Leanne Mason Fire Marshal certificate — expires 15/11/2026	Leanne Mason	31/10/2026
Leanne Mason Fire Safety Awareness — expires 28/10/2026	Leanne Mason	Book before expiry
Leanne Mason Mental Health First-Aider — expires 13/11/2026	Leanne Mason	Book before expiry
Jason May Fire Safety Awareness — expires 22/10/2026	Leanne Mason	Book before expiry
Jason May Mental Health First-Aider — expires 07/11/2026	Leanne Mason	Book before expiry

Supporting standard

Competence management follows ISO 10015 competence management and people development. Referenced undated so a new edition does not force a re-issue — the editions actually held are listed in APP_02 Section 3.

Every entry links to the live controlled page. Where a document is superseded or reissued, this list is checked at the monthly Onyx site visit.

Audit trail¶

Issue	Date	Approved By	Summary
1	01/06/2024	Aaron Mason, Director	Initial issue.
2	01/06/2025	Aaron Mason, Director	Annual review.
3	13/05/2026	Aaron Mason, Director	Reference-pointer pattern restored: this page is the controlled reference, the live record is the master. Controlled-By updated to Leanne Mason. No scope change.
4	01/06/2026	Aaron Mason, Director	Annual review — content reaffirmed.
5	08/09/2026	Aaron Mason, Director	Rewritten and shortened. The Issue 4 page ran to eight sections describing a spreadsheet's colour-coding conventions and contact hours; that detail belonged to the tool, not to a controlled appendix. ComplianceTrack recorded as the live master record with QR-code lookup, replacing the spreadsheet as the primary reference. Issue numbering corrected: Issues 3 and 4 were previously listed out of chronological order, with Issue 4 carrying an earlier date than Issue 3.
6	09/09/2026	Aaron Mason, Director	Cross-reference pass — no change to substance. A system-wide document-control pass on 09/09/2026 added a Related documents section to every controlled document that lacked one, so the thread from a policy commitment to the procedure that delivers it and the record that evidences it can be followed in either direction. Nothing in the substance of this document changed. Recorded on the audit trail because the document content changed, even though the requirements it sets did not. A supporting standard reference was added in the same pass, naming the standard this document is built against and citing it undated so a new edition does not force a re-issue.
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This document forms part of A M Water Services Limited's Integrated Management System. Paper copies are uncontrolled when printed.

How this document is approved

This document is maintained under AMWS's continuous-compliance model. Substantive revisions are reviewed and signed off by the Directors at the standing weekly Director / HSQE compliance call (Sean Ashton, Onyx + Leanne Mason). Currency, cross-references and minor edits are checked at the monthly Onyx site visit. The annual Management Review (September) provides the strategic-level confirmation.