| Date | What was tested | Kind | Who | Outcome |
|---|
This register holds A M Water Services Limited’s emergency preparedness arrangements under Clause 8.2: the scenarios the business plans for, the response to each, and the record of every test, drill, exercise and briefing carried out against them.
Emergency scenarios across:
[NEW 2026]Tier 1 — Incident Response is this document: minutes to hours, covering the immediate safety actions, with the twelve-scenario response matrix below.
Tier 2 — Business Continuity is APP_17: hours to days or weeks, covering recovery of critical business functions if the incident is prolonged.
Four of the scenarios above can escalate beyond immediate response into a disruption lasting more than 24 hours: ER-06, ER-08, ER-11 and ER-12.
Whether an incident becomes a continuity event is decided by the impact thresholds in the impact tolerance in APP_17, and the scenario it escalates into is named in the APP_17 scenario table. Those are held once, in APP_17.
APP_16 takes precedence while anyone is at risk. Continuity decisions wait until the scene is safe.
| Ref | Scenario | Trigger | Immediate Actions | Lead | Support | Equipment | Communication Chain | Cross-references |
|---|---|---|---|---|---|---|---|---|
| ER-01 | Service strike (water / gas / electric / telecoms) | Tool / excavator hits buried utility | 1. STOP work, evacuate excavation, isolate area<br>2. Make safe (no smoking near gas; no contact if electric)<br>3. Call utility emergency number<br>4. Call 999 if injury / gas escape / fire risk<br>5. Report internally via WhatsApp | Jason May | Operative crew | First aid kit, spill kit, fire extinguisher (van pack), gas-monitor if confined-space-adjacent | Utility emergency line → 999 if escalation → Aaron Mason → client framework manager | APP_07 HO-12, APP_06 Ref 3, SOP 8.13 |
| ER-02 | Excavation collapse / confined-space emergency | Trench wall failure, collapse, person trapped | 1. DO NOT enter the collapse / confined space<br>2. Call 999 immediately — Fire & Rescue<br>3. Cordon area, control access<br>4. If person responsive at surface, talk to them; do not pull<br>5. Brief HSE-trained rescue on arrival | Jason May | Site supervisor on duty | First aid kit, water, blanket (warmth), comms (mobile), gas monitor | 999 (Fire & Rescue, Ambulance) → Aaron Mason → HSE notification (RIDDOR) within 10 days | APP_07 HO-04, RA_HO_04, SOP 8.4 Confined Spaces |
| ER-03 | Fuel / oil spill on site or depot | Refuelling spill, hydraulic burst, vehicle fluid leak | 1. STOP source (close cap, isolate hydraulic line)<br>2. Contain with absorbent / sand from van pack spill kit<br>3. Prevent entry to drains / watercourse — block drains with absorbent boom<br>4. Notify Environment Agency on 0800 80 70 60 if any release to drains / watercourse<br>5. Document for incident log | Jason May | Operative on duty | Spill kit (every van — HS_FM_06), absorbent granules, drain blockers, hazardous-waste bags, gloves | Internal: WhatsApp + Aaron Mason; External: Environment Agency 0800 80 70 60 if release | APP_07 HO-14, APP_06 Ref 3, COSHH_22/23/24 |
| ER-04 | Chlorine / chemical exposure (water-treatment chemicals) | Operative exposed during chlorination / disinfection | 1. Move operative to fresh air immediately<br>2. Eye wash (5 min minimum) if eye contact; saline (COSHH_21)<br>3. Skin: rinse 15 min with water; remove contaminated PPE<br>4. Inhalation / breathing difficulty: 999 ambulance<br>5. SDS to medical team if hospital attendance needed | Operative on duty (self/buddy) | Site supervisor, first aider | First aid kit (every van), saline eye-wash (COSHH_21), burn gel (COSHH_13), SDS pack | 999 ambulance if breathing affected; NHS 111 otherwise; Sean Ashton notify within 24 hrs; RIDDOR if >7-day incapacity | COSHH_04, COSHH_07, SOP 8.5 |
| ER-05 | Petrol / benzene exposure (fuel handling) | Petrol spill on skin / clothing, inhalation in confined area | 1. Move to fresh air<br>2. Remove petrol-soaked clothing immediately (Cat 1A carcinogen — COSHH_23)<br>3. Skin: wash with soap + water 15 min<br>4. Eye: irrigate 15 min<br>5. Document exposure for EH70 health-surveillance log even if no acute symptoms | Operative (self/buddy) | Site supervisor, Sean Ashton | First aid kit, eye-wash, replacement coveralls in van, hazardous-waste bag for contaminated PPE | 999 if breathing / unconscious; Sean Ashton within 24 hrs for surveillance record; Aaron Mason same day | COSHH_23, APP_05 R-06 Benzene, APP_07 HO-18 |
| ER-06 | Vehicle / plant breakdown on highway | Grab lorry or van immobilised on live road | 1. Hazard lights ON; engine off if safe<br>2. Triangle 45m behind (motorway: only if hard shoulder is safe)<br>3. Driver + passengers exit to safe side of barrier<br>4. Wear hi-vis<br>5. Call recovery (telematics-linked); call police if obstructing carriageway | Driver | Aaron Mason (recovery coordination) | Hi-vis vest (every cab), warning triangle, mobile phone, recovery card | Recovery contractor → Police 101 (non-emergency) or 999 if obstructing → Aaron Mason → client framework if delivery affected | APP_07 HO-12, RA_HO_12, SOP 8.13 |
| ER-07 | Lone-worker emergency (no buddy present) | Lone worker injured / unresponsive / threatened | 1. Lone-worker app: trigger SOS<br>2. If conscious + safe: call 999 directly<br>3. Buddy / supervisor check-in protocol activates if no response by check time<br>4. Aaron / Jason dispatch nearest team / call emergency services | Lone worker (self) | Aaron Mason or Jason May (whoever is on-call) | Lone-worker app (Reflex or equivalent), mobile phone, first aid kit in van | App SOS → emergency contacts auto-notified → 999 if no response → Aaron Mason | APP_07 HO-04, APP_07 HO-18, RA_HO_04, SOP 8.8 |
| ER-08 | Fire — site or office | Smoke / flame at site (fuel, tools, vehicle) or office | 1. Raise alarm — shout / break-glass / mobile to other staff<br>2. Evacuate everyone to muster point<br>3. Call 999 (Fire)<br>4. Use extinguisher ONLY if trained + safe to do so + fire is small + escape route clear<br>5. Roll call at muster | Fire Marshal on duty / Site Supervisor | All staff | Fire extinguishers (CO₂, dry powder — van + office), fire blanket, alarm systems | 999 Fire → Aaron Mason → office: muster outside; site: muster well clear of operations | APP_07 HO-06, HO-17, RA_HO_06, RA_HO_17, POL_HSQE_06 |
| ER-09 | Medical emergency — operative | Heart attack, severe bleed, broken bone, unconsciousness | 1. Call 999 immediately<br>2. Primary survey: airway / breathing / circulation<br>3. Trained first aider takes lead — basic life support if needed<br>4. Other staff: clear access route for ambulance; control area<br>5. Notify next of kin via Aaron Mason | Trained first aider on site | Site supervisor, operatives | First aid kit (every van), AED if available at site, blanket, water | 999 Ambulance → Aaron Mason → next of kin → Sean Ashton for RIDDOR if >7-day incapacity or specified injury | APP_07 HO-16, RA_HO_16, POL_HSQE_07 |
| ER-10 | Major water-main burst / unplanned customer supply loss | Catastrophic pipe failure during AMWS works; large geographic supply loss | 1. Make excavation safe; isolate water if possible<br>2. Notify client water-co duty engineer (24/7 line)<br>3. Establish customer-supply mitigation: bottled water / tanker support<br>4. Activate AMWS BCP if AMWS site is unworkable<br>5. Document for incident log + client reporting under Water (Special Measures) Act 2025 pass-through clauses | Aaron Mason | Jason May (site), Leanne Mason (admin / customer liaison) | Bottled water emergency stock, customer contact templates, valve keys, isolation tools | Anglian 03457 145 145 / Affinity 0345 357 2399 → Aaron Mason → BCP activation if scale warrants → Customer Service notification log | APP_05 R-10 Water Special Measures Act, APP_17 BCP, APP_06 Ref 1 |
| ER-11 | Cyber incident / ransomware [NEW 2026] | Suspicious email, account compromise, file encryption, system lockout | 1. Disconnect device from network immediately (unplug cable / disable WiFi)<br>2. Do NOT power down (preserves volatile evidence)<br>3. Do NOT pay any ransom<br>4. Notify Aaron Mason (IT lead) + Sean Ashton<br>5. External IT support (Dufeu) for containment<br>6. Assess personal-data impact: ICO notification within 72 hrs if breach affects personal data | Sean Ashton + Aaron Mason (IT lead) | All staff (report) | Spare laptop, separate communication channel (WhatsApp), Cyber Essentials guidance | Aaron + Sean → Dufeu external IT → ICO 0303 123 1113 within 72 hrs if personal data affected → Action Fraud 0300 123 2040 → Client water-cos if their data affected (NIS2 / DUAA 2025) | APP_05 R-02 Cyber, APP_07 HO-05, POL_HSQE_30 IT Security, NIS2 / DUAA 2025 |
| ER-12 | Extreme weather event [UPDATED 2026] | Storm, flood, prolonged heat, deep freeze affecting operations | 1. Daily weather check at standing morning brief<br>2. STOP work where wind > 30 mph (excavation / lifting), thunderstorm overhead, or operative welfare at risk (heat / cold)<br>3. Site closure decision: Jason May with Aaron Mason concurrence<br>4. Equipment / vehicles secured against wind / flood<br>5. Notify client of any planned-works impact<br>6. Activate APP_17 BCP if office or depot unusable | Jason May (site) + Aaron Mason (escalation) | All site teams | Pumping equipment (van pack), additional PPE (waterproofs, sun cream, hi-vis), depot grit bins, generator if power affected | Met Office warnings → daily brief → WhatsApp cascade for site closure → client framework manager if delivery affected → BCP if BCP-relevant | APP_07 HO-18, APP_06 Ref 13 Climate Adaptation, APP_17 BCP, APP_05 R-20 Climate |
| Metric | Target | 2025 actual | 2026 to 09/09/2026 | Status |
|---|---|---|---|---|
| Emergency preparedness activities | At least monthly | 26 completed | 15 completed, 2 with no record held, 2 not done | 🟡 On track on volume |
| Communication test response rate | Above 75% | 90% average | 100% at the February test | 🟢 |
| Real incidents requiring emergency response | Monitor only | 4 minor, all managed | None to 09/09/2026 | 🟢 |
| Evacuation drill, timed and recorded | Annual | 04/09/2025, 2.5 minutes | 14/01/2026, 2.8 minutes | 🟢 |
| Worker consultation cycle | First cycle complete | — | HSQE Culture Audit, first cycle 22/09/2026 | 🟢 The H&S Culture Survey is withdrawn; APP_27 replaced it at the September 2026 Management Review |
[NEW 2026] — 0303 123 1113[NEW 2026] — 0300 123 2040Northampton headquarters has documented procedures for:
What's Working Well
Continuous Improvement Carried into 2026
[NEW 2026] added to matrix following risk reframe (APP_05 R-02)[UPDATED 2026] reflects new APP_06 Aspect 13Beyond the matrix and testing programme, AMWS demonstrates preparedness through:
The standing weekly Director / HSQE compliance call is where this register is fed and where what comes out of it is passed on. Recorded on FORM_WCC_01.
| What moves at the call | |
|---|---|
| In | Scenarios due for test, changes to the premises, the fleet or the work that would alter a scenario, incidents and near misses since the last call, and anything the crews raise. |
| Out | The date a test will be run and who runs it, the learning from a test or a real incident, any change to the response matrix, and what is briefed to the crews — through the toolbox-talk programme where it affects how work is done. |
Anything that changes the system rather than the schedule is carried to the Management Review, which is the formal point at which emergency preparedness is evaluated.
| Role | Responsibility |
|---|---|
| Aaron Mason Director | Leads the response to an incident on site and decides escalation to Tier 2 |
| Leanne Mason Director, HR & Admin | Leads the office arrangements, the evacuation drill and the contact list |
| Jason May Supervisor | Delivers the toolbox talks and the practical drills with the teams |
| Sean Ashton HSQE Consultant | Maintains the register, plans the testing programme and writes up the learning points |
Approved by the Directors. The testing programme is set annually and the records are reviewed at the monthly Onyx site visit. Learning points feed the annual Management Review.
| Issue | Date | Approved by | Change |
|---|---|---|---|
| 1 | 01/06/2024 | Aaron Mason, Director | Initial issue. |
| 2 | 01/06/2025 | Aaron Mason, Director | Annual review — 2025 testing programme started; performance metrics added. |
| 3 | 01/06/2026 | Aaron Mason, Director | Major restructure. |
| 4 | 09/09/2026 | Aaron Mason, Director | Duplicated table removed, records reconciled, two evidence claims corrected. |
| 5 | 27/09/2026 | Aaron Mason, Director | Fifty records reconciled against the source evidence. The H&S Culture Survey is withdrawn, never having issued, and APP_27 replaces it. |