APP_01 — Context and Interested Parties Log¶
Document Information
| Field | Value |
|---|---|
| Document Reference | APP_01 |
| Issue Number | 3 |
| Issue Date | 1 June 2026 |
| Next Review | 1 June 2027 |
| Controlled By | Sean Ashton (HSQE Consultant) |
| Approved By | Aaron Mason, Director |
Download the register
The page below is the canonical record. The Excel is the same data as a downloadable snapshot — use it for offline copies or local edits before re-issuing.
Related: APP_05 Risk & Opportunity Log · APP_10 Legal Register · APP_03 SWOT Analysis
Purpose¶
This register identifies external and internal issues affecting A M Water Services Limited and maps interested parties' requirements against IMS processes in accordance with ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018 requirements.
How to Use This Document¶
- Find interested parties by priority level using the colour-coded system
- Check requirements for each party in the main register
- Review monitoring methods to ensure compliance
- Link to IMS processes for detailed procedures
- Note review frequencies - Critical items reviewed 6-monthly
Priority Scoring Methodology¶
Priority scores are calculated using: Relevance (1-4) × Power/Influence (1-4) = Total Score (1-16)
- Relevance: How much the party affects our operations (1=Low, 4=Critical)
- Power: Their ability to influence our business (1=Low, 4=High)
Priority Levels¶
- ⚫ Critical (13-16) - Board level oversight required - Reviewed 6-Monthly
- 🔴 High (9-12) - Senior management attention - Reviewed Quarterly
- 🟡 Medium (5-8) - Supervisor monitoring - Reviewed Bi-annually
- 🟢 Low (1-4) - Routine procedures - Reviewed Annually
Context and Interested Parties Register¶
| Ref | Interested Party | Rel | Pwr | Score | Priority | External Issues | Internal Issues | Requirements | Monitoring Methods | IMS Processes |
|---|---|---|---|---|---|---|---|---|---|---|
| C&IP-001 | Water Companies (Primary Clients) [UPDATED 2026] |
4 | 4 | 16 | ⚫ Critical | Water industry regulations; WIRS requirements; Infrastructure investment cycles (PR24 / AMP8 active 2025-30, £104bn determined); Water (Special Measures) Act 2025 supplier-pass-through scrutiny | Technical competence; Resource capacity; Equipment availability; Contract performance | WIRS accreditation; Trained operatives (EUSR); Quality to spec; Spill / incident reporting under Water Special Measures Act | Contract performance reviews; KPI monitoring; Audit compliance; Supplier audit responses | Project planning; Quality control; H&S management; Training; Incident reporting |
| C&IP-002 | Health & Safety Executive (HSE) | 4 | 4 | 16 | ⚫ Critical | H&S legislation; CDM Regulations 2015; Building Safety Act 2022 bedded-in; Industry best practice | Safety culture; Training records; PPE availability; Risk assessments | Legal compliance; Risk assessments; Method statements; Accident reporting (RIDDOR) | HSE inspections; Accident investigations; Safety audits; RIDDOR reporting | H&S management system; Risk assessment; Training; Incident investigation |
| C&IP-003 | Ofwat (Economic Regulator) [NEW 2026] |
3 | 4 | 12 | 🔴 High | Water (Special Measures) Act 2025 enforcement powers; PR24 capex framework; Cunliffe Review of sector regulation in development | Water-co contract performance feeding into supplier scoring; technical-debt visibility | Compliance with water-co contract conditions linked to Ofwat licence conditions; transparency on environmental performance | Indirect via water-co supplier audits; Cunliffe Review tracking | Contract management; Quality control; Environmental management |
| C&IP-004 | Environment Agency / SEPA / NRW | 3 | 4 | 12 | 🔴 High | Environmental regulations (Environment Act 2021); Mandatory Biodiversity Net Gain >5ha (Nov 2023); Storm Overflows Discharge Reduction Plan; Schedule 3 SuDS commencement | Waste management procedures; Environmental training; Disposal records; BNG awareness | Environmental permits compliance; Waste duty of care; Pollution prevention; BNG compliance on qualifying sites | Environmental audits; Permit inspections; Waste transfer documentation | Environmental management; Waste procedures; Incident response |
| C&IP-005 | Employees & Operatives [UPDATED 2026] |
3 | 4 | 12 | 🔴 High | Economic conditions; Skill shortages; Employment Rights Act 2025 (day-1 unfair dismissal, day-1 SSP, fair-tips); Worker Protection Act 2023 (sex-harassment proactive duty) | Staff retention; Training needs; Career development; Workplace culture; MHFA capacity | Fair wages; Safe working conditions; Training opportunities; Mental-health support | Employee surveys; Performance reviews; Grievance procedures; Sex-harassment risk assessment | HR procedures; Training programs; Communication processes; Wellbeing support |
| C&IP-006 | Certification Bodies (LRQA, Alcumus, etc.) [UPDATED 2026] |
3 | 4 | 12 | 🔴 High | Certification requirements; Audit standards; ISO 14001:2026 (published Apr 2026); ISO 9001:2026 in development; ISO 45001:2027 in development | Management system maturity; Documentation; Continual improvement; ISO 14001:2026 transition readiness | Management system compliance; Document control; Corrective actions; Transition planning | Certification audits; Surveillance visits; Nonconformity tracking; Achilles UVDB B2 (June 2026) | Document control; Internal audit; Management review; Corrective actions |
| C&IP-007 | Suppliers & Subcontractors | 3 | 3 | 9 | 🔴 High | Supply chain disruptions; Material costs; Quality standards; PFAS UK REACH restriction in development | Procurement processes; Supplier relationships; Stock management; SAR compliance | Clear specifications; Timely payment; Fair terms; Regular orders; Statutory disclosures | Supplier audits (32 SARs ongoing); Performance reviews; Quality checks; Delivery monitoring | Procurement; Supplier management; Quality control; Payment processes |
| C&IP-008 | Information Commissioner's Office (ICO) [NEW 2026] |
3 | 4 | 12 | 🔴 High | UK GDPR + Data (Use & Access) Act 2025; NIS2-aligned cyber expectations for CNI supply chain | IT Security Policy; data-breach response capability; access governance | Lawful processing of personal data; breach reporting (72hr); subject-access response capability | Audit response if requested; breach-notification log; Cyber Essentials target Q4 2026 | Document control; Risk management; Incident response |
| C&IP-009 | Local Communities & Public | 2 | 3 | 6 | 🟡 Medium | Community expectations; Environmental concerns; Local employment; Disturbance management | Community relations; Complaint handling; Local recruitment | Minimal disruption; Environmental protection; Local employment opportunities | Complaint monitoring; Community feedback; Local recruitment metrics | Community liaison; Complaint management; Recruitment; Environmental |
| C&IP-010 | Insurance Companies | 2 | 3 | 6 | 🟡 Medium | Insurance market conditions; Claim trends; Risk profiles; Cyber-coverage availability post-water-sector breaches | Claims history; Risk management; Asset protection; Safety record | Risk management; Claims minimisation; Asset protection; Accurate disclosure | Insurance audits; Claims reviews; Risk assessments; Premium reviews | Risk management; Incident reporting; Asset management; Claims handling |
| C&IP-011 | DVSA (Transport Authority) | 2 | 4 | 8 | 🟡 Medium | Vehicle regulations; Operator licensing; Road safety standards; Earned Recognition scheme monitoring | Fleet maintenance; Driver training; Vehicle compliance; MOT records | Operator licence compliance; Vehicle roadworthiness; Driver competence | DVSA inspections; Fleet audits; Compliance checks; MOT records | Fleet management; Driver training; Maintenance schedules; Compliance |
| C&IP-012 | Trade Associations (WaterSafe, EUSR) | 2 | 2 | 4 | 🟢 Low | Industry standards; Training requirements; Best practices; CPD | Skills development; Competency maintenance; CPD requirements | Membership compliance; Training standards; Code of conduct | Membership audits; Training verification; CPD records | Training management; Competency assessment; Professional development |
Priority Action Matrix¶
| Priority Level | Score Range | Action Required | Review Frequency | Escalation | Dashboard Metrics |
|---|---|---|---|---|---|
| ⚫ Critical | 13-16 | Immediate action plans, Board oversight | 6-Monthly | Directors | • Contract KPIs • HSE compliance score • Days since incident |
| 🔴 High | 9-12 | Active management, Regular monitoring | Quarterly | Senior Management | • Audit findings • Staff turnover • Supplier performance |
| 🟡 Medium | 5-8 | Standard procedures, Periodic review | Bi-annually | Supervisors | • Complaints logged • Insurance claims • Fleet compliance |
| 🟢 Low | 1-4 | Routine monitoring | Annually | Team Leaders | • Training compliance • Membership status |
Review and Update Process¶
This register shall be reviewed:
- Critical Items (Score 13-16): Every 6 months without fail
- High Priority (Score 9-12): Quarterly at management meetings
- Medium Priority (Score 5-8): Bi-annually
- Low Priority (Score 1-4): Annually
- Additionally when:
- Significant changes occur in context
- Major incidents or complaints arise
- New interested parties are identified (e.g. Ofwat, ICO — added 2026)
- Regulatory changes are announced (e.g. ISO 14001:2026 — Apr 2026)
- Audit findings recommend it
Review Actions:
- Update external / internal issues
- Reassess relevance and power scores
- Review requirements and monitoring methods
- Check integration with APP_05 Risk & Opportunity Log
- Update dashboard metrics
Next Full Review: 01/06/2027 (June IMS anniversary) Distribution: Directors, Management Team, HSQE Consultant.
This document forms part of A M Water Services Limited's Integrated Management System and should be read in conjunction with the IMS Manual (MAN_01) and relevant Standard Operating Procedures.
For questions about this document, contact the HSQE Consultant or refer to the document locations listed above.
Audit trail¶
| Issue | Date | Approved By | Summary |
|---|---|---|---|
| 1 | 01/06/2024 | Aaron Mason, Director | Initial issue. |
| 2 | 19/09/2025 | Aaron Mason, Director | Formatting refresh; doc-control header standardised; mid-cycle reissue. |
| 3 | 01/06/2026 | Aaron Mason, Director | Review cycle re-aligned to June IMS anniversary. 2 interested parties added: Ofwat (C&IP-003) and ICO (C&IP-008). References refreshed: Water (Special Measures) Act 2025, Employment Rights Act 2025, Worker Protection Act 2023, Data (Use & Access) Act 2025, ISO 14001:2026, Environment Act 2021 BNG, PFAS UK REACH. "Last Review" column dropped (review dates carried in document control + audit trail). |
How this document is approved
This document is maintained under AMWS's continuous-compliance model. Substantive revisions are reviewed and signed off by the Directors at the standing weekly Director / HSQE compliance call (Sean Ashton, Onyx + Leanne Mason). Currency, cross-references and minor edits are checked at the monthly Onyx site visit. The annual Management Review (September) provides the strategic-level confirmation. Compliance is therefore continuous, not gated on a single annual meeting.
This document forms part of A M Water Services Limited's Integrated Management System. Paper copies are uncontrolled when printed.