APP_01 — Context and Interested Parties Log¶

Document Information

Field	Value
Document Reference	APP_01
Issue Number	3
Issue Date	1 June 2026
Next Review	1 June 2027
Controlled By	Sean Ashton (HSQE Consultant)
Approved By	Aaron Mason, Director

Master source — this page is canonical

The IMS portal is the master source for APP_01. The Excel below is a downloadable snapshot — 12 interested parties scored by Relevance × Power, with a priority-action matrix and review cadence. New parties added in 2026: Ofwat (post Water Special Measures Act 2025) and ICO (post Data Use & Access Act 2025).

Download as Excel

Tip: use the floating button bottom-right to toggle wide-mode (Alt+W).

Purpose¶

This register identifies external and internal issues affecting A M Water Services Limited and maps interested parties' requirements against IMS processes in accordance with ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018 requirements.

How to Use This Document¶

Find interested parties by priority level using the colour-coded system
Check requirements for each party in the main register
Review monitoring methods to ensure compliance
Link to IMS processes for detailed procedures
Note review frequencies - Critical items reviewed 6-monthly

Priority Scoring Methodology¶

Priority scores are calculated using: Relevance (1-4) × Power/Influence (1-4) = Total Score (1-16)

Relevance: How much the party affects our operations (1=Low, 4=Critical)
Power: Their ability to influence our business (1=Low, 4=High)

Priority Levels¶

⚫ Critical (13-16) - Board level oversight required - Reviewed 6-Monthly
🔴 High (9-12) - Senior management attention - Reviewed Quarterly
🟡 Medium (5-8) - Supervisor monitoring - Reviewed Bi-annually
🟢 Low (1-4) - Routine procedures - Reviewed Annually

Context and Interested Parties Register¶

Ref	Interested Party	Relevance	Power	Score	Priority	External Issues	Internal Issues	Requirements	Monitoring Methods	IMS Processes	Last Review
C&IP-001	Water Companies(Primary Clients)	4	4	16	⚫ Critical	Water industry regulations; WIRS requirements; Infrastructure aging; Climate change; Water quality standards; AMP8 investment cycle	Technical competence; Resource capacity; Equipment availability; Staff training levels	WIRS accreditation; Trained operatives (EUSR); Quality to specification; On-time delivery; HSE compliance; Competitive pricing	Contract performance reviews; KPI monitoring; Audit compliance; Incident reporting	Project planning; Quality control; H&S management; Training; Document control	19/09/2025
C&IP-002	Health & Safety Executive(HSE)	4	4	16	⚫ Critical	H&S legislation; CDM regulations 2015; Industry best practices; Accident statistics; Enforcement trends	Safety culture; Training records; PPE availability; Risk assessment processes	Legal compliance; Risk assessments; Method statements; Accident reporting; Safe systems of work; RIDDOR compliance	HSE inspections; Accident investigations; Safety audits; RIDDOR submissions	H&S management system; Risk assessment; Training; Incident investigation	19/09/2025
C&IP-003	Environment Agency / SEPA / NRW	3	4	12	🔴 High	Environmental regulations; Waste disposal requirements; Sustainability targets; Carbon reduction goals; Storm overflow focus	Waste management procedures; Environmental training; Disposal costs; Spill kit availability	Environmental permits compliance; Waste duty of care; Pollution prevention; Incident reporting; Waste carrier license	Environmental audits; Permit inspections; Waste transfer documentation; Pollution incident logs	Environmental management; Waste procedures; Incident response; Monitoring	19/09/2025
C&IP-004	Employees & Operatives	3	4	12	🔴 High	Economic conditions; Skill shortages; Employment law; Minimum wage changes; Cost of living	Staff retention; Training needs; Career development; Workplace conditions; Wellbeing	Fair wages; Safe working conditions; Training opportunities; Job security; Clear communication; #TEAM culture	Employee surveys; Performance reviews; Grievance procedures; H&S committees; Toolbox talks	HR procedures; Training programs; Communication processes; Welfare provision	19/09/2025
C&IP-005	Certification Bodies (LRQA, Alcumus, etc.)	3	4	12	🔴 High	Certification requirements; Audit standards; Industry best practices; ISO standards updates	Management system maturity; Documentation; Continual improvement; Audit readiness	Management system compliance; Document control; Corrective actions; Continual improvement; Evidence provision	Certification audits; Surveillance visits; Nonconformity tracking; Internal audits	Document control; Internal audit; Management review; Corrective actions	19/09/2025
C&IP-006	Suppliers & Subcontractors	3	3	9	🔴 High	Supply chain disruptions; Material costs; Quality standards; Delivery reliability; Brexit impacts	Procurement processes; Supplier relationships; Stock management; Approved supplier list	Clear specifications; Timely payment; Fair terms; Regular orders; Partnership approach	Supplier audits; Performance reviews; Quality checks; Delivery monitoring	Procurement; Supplier management; Quality control; Payment processes	19/09/2025
C&IP-007	Local Communities & Public	2	3	6	🟡 Medium	Community expectations; Environmental concerns; Local employment; Disruption minimization	Community relations; Complaint handling; Local recruitment; NTFC sponsorship	Minimal disruption; Environmental protection; Local employment; Community engagement	Complaint monitoring; Community feedback; Local recruitment statistics	Community liaison; Complaint management; Recruitment; Environmental controls	19/09/2025
C&IP-008	Insurance Companies	2	3	6	🟡 Medium	Insurance market conditions; Claim trends; Risk profiles; Premium increases	Claims history; Risk management; Asset protection; Safety record	Risk management; Claims minimization; Asset protection; Accurate reporting; H&S compliance	Insurance audits; Claims reviews; Risk assessments; Premium reviews	Risk management; Incident reporting; Asset management; Claims handling	19/09/2025
C&IP-009	DVSA(Transport Authority)	2	4	8	🟡 Medium	Vehicle regulations; Operator licensing; Road safety standards; Emissions standards	Fleet maintenance; Driver training; Vehicle compliance; MOT schedules	Operator license compliance; Vehicle roadworthiness; Driver hours compliance; Tachograph records	DVSA inspections; Fleet audits; Compliance checks; MOT records	Fleet management; Driver training; Maintenance schedules; Compliance monitoring	19/09/2025
C&IP-010	Trade Associations(WaterSafe, EUSR)	2	2	4	🟢 Low	Industry standards; Training requirements; Best practices; Competency updates	Skills development; Competency maintenance; CPD requirements	Membership compliance; Training standards; Code of conduct	Membership audits; Training verification; CPD records	Training management; Competency assessment; Professional development	19/09/2025

Priority Action Matrix¶

Priority Level	Score Range	Action Required	Review Frequency	Escalation	Dashboard Metrics
⚫ Critical	13-16	Immediate action plans, Board oversight	6-Monthly	Directors	• Contract KPIs • HSE compliance score • Days since incident
🔴 High	9-12	Active management, Regular monitoring	Quarterly	Senior Management	• Audit findings • Staff turnover • Supplier performance
🟡 Medium	5-8	Standard procedures, Periodic review	Bi-annually	Supervisors	• Complaints logged • Insurance claims • Fleet compliance
🟢 Low	1-4	Routine monitoring	Annually	Team Leaders	• Training compliance • Membership status

Review and Update Process¶

This register shall be reviewed:

Critical Items (Score 13-16): Every 6 months without fail
High Priority (Score 9-12): Quarterly at management meetings
Medium Priority (Score 5-8): Bi-annually
Low Priority (Score 1-4): Annually
Additionally when:
- Significant changes occur in context
- Major incidents or complaints arise
- New interested parties are identified
- Regulatory changes are announced
- Audit findings recommend it

Review Actions:

Update external/internal issues
Reassess relevance and power scores
Review requirements and monitoring methods
Check integration with risk register
Update dashboard metrics

Next Critical Item Review: March 2026
Next Full Review: September 2026
Distribution: Directors, Management Team, HSQE Consultant.

This document forms part of A M Water Services Limited's Integrated Management System and should be read in conjunction with the IMS Manual (MAN_01) and relevant Standard Operating Procedures.

For questions about this document, contact the HSQE Consultant or refer to the document locations listed above.

Audit trail¶

Date	Action	By	Details
Prior	See Document Control table above	—	Historical revisions recorded separately
24/04/2026	Rev 3 drafted	Sean Ashton, HSQE Consultant	2026 annual refresh. Standardised doc-control header. Added downloadable companion file. Cross-referenced APP_05 (Risk Register), APP_09 (COSHH), APP_10 (Legal Register) where relevant. Audit trail regularised.

How this document is approved

This document is maintained under AMWS's continuous-compliance model. Substantive revisions are reviewed and signed off by the Directors at the standing weekly Director / HSQE compliance call (Sean Ashton, Onyx + Leanne Mason). Currency, cross-references and minor edits are checked at the monthly Onyx site visit. The annual Management Review (September) provides the strategic-level confirmation. Compliance is therefore continuous, not gated on a single annual meeting.

This document forms part of A M Water Services Limited's Integrated Management System. Paper copies are uncontrolled when printed.

Local controlled copy

Word version of this controlled document (for offline / paper records):

Download APP_01 (.docx)

The page above is the master source — the Word doc is a snapshot for offline use.