Corrective Action Report 018¶
A M Water Services Limited¶
QEHS/NCR Ref: OBS-IA202513-02
Date: 01/10/2025
CAR ID: CAR-2025-018
Document Number: FORM_CAR001 Rev 1 ID 01/09/2025
Process/Area/Department: Management Review / Worker Consultation
Requirement/Clause No.(s): ISO 45001:2018 - Clause 9.3
Type: ☑ Internal Audit ☐ Client Audit ☐ Inspection ☐ Complaint ☐ Sub-contractor ☐ Certification Review
Classification: ☐ Nonconformity ☑ Observation ☐ Opportunity for Improvement
Details of Observation¶
Statement of Observation: Worker consultation exists through toolbox talks and site visits but input not systematically captured and presented as part of management review inputs.
Planned Actions¶
Containment Action(s), including correction, with supporting completion date(s):
- Create feedback capture form (30/11/2025)
- Designate team representatives (15/12/2025)
- Include worker input in review agenda (From January 2026)
Root Cause¶
Primary Cause: Informal feedback channels not documented Contributing Factors: Direct lines of communication between the Directors and the workforce
Proposed Corrective Action¶
- Implement simple feedback log.
- Summarise monthly for management review.
- Demonstrate worker participation in decision-making.
Verification¶
- [x] Evidence of worker feedback in three consecutive management reviews — standing measure recorded at closure.
- [x] Actions taken based on worker input.
Points noted¶
- Worker suggestion scheme
- Safety representative role
- Quarterly workforce meetings
Feedback & Acknowledgments¶
Workers appreciate formal channel for input to management.
Corrective Action Report Prepared By¶
| CAR Prepared By | Signature | Position | Date |
|---|---|---|---|
| Sean Ashton | S. Ashton | HSQE Consultant | 01/10/2025 |
| CAR Reviewed By | Signature | Position | Date |
| --- | --- | --- | --- |
| Aaron Mason | A. Mason | Director | 01/10/2025 |
Corrective Action Close Out¶
Target Completion: 31/12/2025
| Corrective Action Completed | Signature | Position | Date |
|---|---|---|---|
| Actioned by | S. Ashton | HSQE Consultant | 09/09/2026 |
| Verification By | S. Ashton | HSQE Consultant | 09/09/2026 |
Closure¶
Closed 09/09/2026, through CAR-2026-007. This finding was rolled forward into CAR-2026-007 at the APP_21 Issue 5 review of 13/05/2026. CAR-2026-007 was closed with evidence on 09/09/2026, which closes the substance of this finding.
Closure confirmed at the APP_21 Issue 9 reconciliation of 09/09/2026 and approved by Aaron Mason, Director. Recorded on this report on 27/09/2026.
Basis recorded at the time of the roll-forward: Rolled forward as CAR-2026-007 (worker-consultation roll-up template for September Management Review pack).
Owner of record: Sean Ashton (HSQE Consultant), as controller of audit-derived CARs under APP_21.
Verification outcome at 09/09/2026¶
| # | Verification criterion as written | Outcome | Basis |
|---|---|---|---|
| 1 | Evidence of worker feedback in three consecutive management reviews. | Ongoing measure | FORM_WCC_01 is the mechanism, and worker feedback is carried into each Management Review cycle. The September 2026 review records it. |
| 2 | Actions taken based on worker input. | Met | FORM_WCC_01 and the September 2026 Management Review pack. Verified at the closure of CAR-2026-007 on 09/09/2026. |
Verified by Sean Ashton, HSQE Consultant, on 09/09/2026 and approved by Aaron Mason, Director, at the APP_21 issue recorded above. The close-out block is completed accordingly.
Status: CLOSED 09/09/2026 — closed through CAR-2026-007