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Quality Policy Statement

Purpose

This policy demonstrates our commitment to delivering exceptional quality in water infrastructure services and establishes our framework for continuous improvement and customer satisfaction.

Scope

This policy applies to all employees, directors, contractors, and suppliers involved in A M Water Services Ltd operations and service delivery.

Policy Statement

At A M Water Services Ltd, quality isn't just about meeting specifications - it's about exceeding customer expectations every time. As a family-run business serving the water industry, we understand that our reputation depends on the consistent quality of our water main installations, connections, and grab services. Our "#TEAM - Together Everyone Achieves More" philosophy drives us to maintain the highest standards across all our operations.

We achieve quality excellence through our ISO 9001:2015 certified management system, which provides the framework for everything we do. This means we systematically plan our work, use only WRAS-approved materials, and follow Water Industry Registration Scheme (WIRS) requirements for all water infrastructure projects. Our teams understand that whether we're laying a new water main, completing a service connection, or delivering aggregates, the quality of our work directly impacts our customers' operations and the communities we serve. We maintain detailed records including photographic evidence, pressure test certificates, chlorination records, and as-built drawings to demonstrate compliance and support continuous improvement.

Customer satisfaction drives our business forward, and we actively seek feedback to understand how we can serve you better. When issues arise, we investigate thoroughly and implement corrective actions to prevent recurrence. Our quality control processes include regular calibration of testing equipment, verification of materials before use, and systematic inspections at key stages of every project. We also work closely with our supply chain partners to ensure they share our commitment to quality, regularly auditing their performance and only working with those who meet our exacting standards.

Quality in water infrastructure is governed as much by scheme and adoption standards as by statute. This policy ensures compliance with:

  • ISO 9001 — the certified quality management standard, cited undated so a revision does not require this policy to be reissued. The edition currently held is recorded in APP_02.
  • Water Industry Act 1991 and the Water Supply (Water Quality) Regulations 2016 — the statutory framework for work on public water supplies.
  • Water Supply (Water Fittings) Regulations 1999 — the fittings and materials standard, discharged through the use of WRAS-approved products.
  • Water Industry Registration Scheme (WIRS) — the accreditation under which AMWS carries out self-lay work, and the adoption standards of the receiving water company.
  • New Roads and Street Works Act 1991 — reinstatement quality and the guarantee periods that follow it.

Implementation

Quality management is embedded in our daily operations through documented procedures, work instructions, and regular training. Site supervisors conduct quality checks throughout each project, while our management team reviews performance data monthly to identify trends and opportunities for improvement. We maintain comprehensive records of all quality-related activities, customer feedback, and non-conformances to support data-driven decision making.

Responsibilities

Directors take overall responsibility for quality policy implementation and ensuring adequate resources are available. Managers establish quality objectives, monitor performance against targets, and lead improvement initiatives. All employees must work to our documented procedures, report quality issues immediately, and actively contribute to our culture of continuous improvement. Everyone at A M Water Services Ltd is a quality champion.

Review

This policy will be reviewed annually by the Directors to ensure it remains effective and continues to drive quality improvements across all company operations.

Signed:

Aaron Mason Director A M Water Services Ltd 1st July 2026

Where this policy is implemented

This block is portal navigation, not part of the policy. The policy wording and the Word controlled copy below are unchanged. It links the policy to the procedures that deliver it and the records that evidence it.

Local controlled copy

Word version of this controlled document (for offline / paper records):

Download POL_HSQE_20 (.docx)

The page above and the Word copy are the same policy. The Word copy carries the AMWS letterhead and the Director’s signature and is the signed original, so where the two ever differ on the approval date or the issue, the Word copy governs and the page is corrected to it.

Document control

Document Reference POL_HSQE_20
Revision 4
Issue Date 1st July 2026
Next Review 1st July 2027
Status Uncontrolled when printed