Corrective Action Report 005¶
A M Water Services Limited¶
QEHS/NCR Ref: OBS-IA202503-02
Date: 23/09/2025
CAR ID: CAR-2025-005
Document Number: FORM_CAR001 Rev 1 ID 01/09/2025
Process/Area/Department: Support / Competence Management
Requirement/Clause No.(s): ISO 9001/14001/45001:2015 - Clause 7.2
Type: ☑ Internal Audit ☐ Client Audit ☐ Inspection ☐ Complaint ☐ Sub-contractor ☐ Certification Review
Classification: ☐ Nonconformity ☑ Observation ☐ Opportunity for Improvement
Details of Observation¶
Statement of Observation: Equipment competency validation managed through separate systems - training matrix tracks operator certifications whilst equipment log tracks machine-specific authorisations. Combined matrix would provide clearer validation.
Planned Actions¶
Containment Action(s), including correction, with supporting completion date(s):
- Map current competencies to equipment (31/12/2025)
- Design integrated matrix format (31/01/2026)
- Implement combined system (28/02/2026)
Root Cause¶
Primary Cause: Systems developed independently by different functions Contributing Factors: No identified need for integration during initial setup
Proposed Corrective Action¶
- Create unified competency-equipment matrix.
- Display in office for resource planning.
- Update monthly with changes.
Verification¶
- [x] Completed matrix showing all operator-equipment authorisations — carried by the successor report.
- [x] Evidence of use in work allocation — carried by the successor report.
Points noted¶
- Visual board in depot
- Mobile access for supervisors
- Annual competency review process
Feedback & Acknowledgments¶
Leanne Mason to coordinate.
Corrective Action Report Prepared By¶
| CAR Prepared By | Signature | Position | Date |
|---|---|---|---|
| Sean Ashton | S. Ashton | HSQE Consultant | 23/09/2025 |
| CAR Reviewed By | Signature | Position | Date |
| --- | --- | --- | --- |
| Aaron Mason | A. Mason | Director | 23/09/2025 |
Corrective Action Close Out¶
Target Completion: 28/02/2026
| Corrective Action Completed | Signature | Position | Date |
|---|---|---|---|
| Actioned by | S. Ashton | HSQE Consultant | 13/05/2026 |
| Verification By | S. Ashton | HSQE Consultant | 13/05/2026 |
Closure¶
Closed 13/05/2026 — superseded by CAR-2026-004. The finding was transferred into CAR-2026-004 at the APP_21 Issue 5 review of 13/05/2026 and this report was closed on that transfer. CAR-2026-004 is the live record and carries the owner, the current target and the verification. This report is retained as the origin of the finding and is not separately actioned, so the 2025 target date above no longer applies.
Decided at the APP_21 Issue 5 closure review of 13/05/2026 and approved by Aaron Mason, Director. Recorded on this report on 27/09/2026.
Owner of record: Sean Ashton (HSQE Consultant), as controller of audit-derived CARs under APP_21.
Verification outcome at 27/09/2026¶
| # | Verification criterion as written | Outcome | Basis |
|---|---|---|---|
| 1 | Completed matrix showing all operator-equipment authorisations. | Transferred to successor | Criterion transferred to CAR-2026-004 at the APP_21 Issue 5 review of 13/05/2026 and held on that record. |
| 2 | Evidence of use in work allocation. | Transferred to successor | Criterion transferred to CAR-2026-004 at the APP_21 Issue 5 review of 13/05/2026 and held on that record. |
Verification is carried by CAR-2026-004, which holds the live action, its owner and its target. It is not duplicated here. This report is closed; the finding is not.
Status: CLOSED 13/05/2026 — superseded by CAR-2026-004, which carries the finding