Corrective Action Report 005

A M Water Services Limited

QEHS/NCR Ref: OBS-IA202503-02
Date: 23/09/2025
CAR ID: CAR-2025-005 Document Number: FORM_CAR001 Rev 1 ID 01/09/2025

Process/Area/Department: Support / Competence Management
Requirement/Clause No.(s): ISO 9001/14001/45001:2015 - Clause 7.2
Type: ☑ Internal Audit ☐ Client Audit ☐ Inspection ☐ Complaint ☐ Sub-contractor ☐ Certification Review

Details of Nonconformity

Statement of Nonconformity: OBSERVATION: Equipment competency validation managed through separate systems - training matrix tracks operator certifications whilst equipment log tracks machine-specific authorisations. Combined matrix would provide clearer validation.

Planned Actions

Containment Action(s), including correction, with supporting completion date(s):

1. Map current competencies to equipment (31/12/2025)
2. Design integrated matrix format (31/01/2026)
3. Implement combined system (28/02/2026)

Root Cause

Primary Cause: Systems developed independently by different functions  Contributing Factors: No identified need for integration during initial setup

Proposed Corrective Action

1. Create unified competency-equipment matrix.
2. Display in office for resource planning.
3. Update monthly with changes.

Verification

1. [ ] Completed matrix showing all operator-equipment authorisations.
2. [ ] Evidence of use in work allocation.

Recommendations

1. Visual board in depot
2. Mobile access for supervisors
3. Annual competency review process

Feedback & Acknowledgments

Leanne Mason to coordinate.

Corrective Action Report Prepared By

CAR Prepared By	Signature	Position	Date
Sean Ashton	S. Ashton	HSQE Consultant	23/09/2025

CAR Reviewed By	Signature	Position	Date
Aaron Mason	A. Mason	Director	23/09/2025

Corrective Action Close Out

Target Completion: 28/02/2026

Corrective Action Completed	Signature	Position	Date
Actioned by
Verification By

Status: OPEN