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Corrective Action Report 011

A M Water Services Limited

QEHS/NCR Ref: OBS-IA202507-02
Date: 25/09/2025
CAR ID: CAR-2025-011 Document Number: FORM_CAR001 Rev 1 ID 01/09/2025

Process/Area/Department: Environmental Management / Emergency Response
Requirement/Clause No.(s): ISO 14001:2015 - Emergency Preparedness
Type: ☑ Internal Audit ☐ Client Audit ☐ Inspection ☐ Complaint ☐ Sub-contractor ☐ Certification Review
Classification: ☐ Nonconformity ☑ Observation ☐ Opportunity for Improvement

Details of Observation

Statement of Observation: Environmental emergency procedures understood by operatives but drill records lack detail on scenarios tested and lessons learned. Enhanced documentation would support continuous improvement.

Planned Actions

Containment Action(s), including correction, with supporting completion date(s):

  1. Develop drill scenario schedule (30/11/2025)
  2. Create drill report template (15/12/2025)
  3. Conduct first documented drill (31/01/2026)

Root Cause

Primary Cause: Focus on drill completion rather than learning capture  Contributing Factors: Simple drill records don't prompt for improvement opportunities

Proposed Corrective Action

  1. Create varied scenario schedule (fuel spills, hydraulic leaks, contamination).
  2. Document outcomes and improvements.
  3. Share lessons learned.

Verification

  1. [x] Three documented drills with different scenarios — carried by the successor report.
  2. [x] Evidence of improvements from lessons learned — carried by the successor report.

Points noted

  1. Photographic drill records
  2. Cross-team learning sessions
  3. Emergency response refreshers

Feedback & Acknowledgments

Teams recognise value of varied scenarios for preparedness.

Corrective Action Report Prepared By

CAR Prepared By Signature Position Date
Sean Ashton S. Ashton HSQE Consultant 25/09/2025
CAR Reviewed By Signature Position Date
--- --- --- ---
Aaron Mason A. Mason Director 25/09/2025

Corrective Action Close Out

Target Completion: 31/01/2026

Corrective Action Completed Signature Position Date
Actioned by S. Ashton HSQE Consultant 13/05/2026
Verification By S. Ashton HSQE Consultant 13/05/2026

Closure

Closed 13/05/2026 — superseded by CAR-2026-008. The finding was transferred into CAR-2026-008 at the APP_21 Issue 5 review of 13/05/2026 and this report was closed on that transfer. CAR-2026-008 is the live record and carries the owner, the current target and the verification. This report is retained as the origin of the finding and is not separately actioned, so the 2025 target date above no longer applies.

Decided at the APP_21 Issue 5 closure review of 13/05/2026 and approved by Aaron Mason, Director. Recorded on this report on 27/09/2026.

Basis recorded at the time of the roll-forward: Rolled forward as CAR-2026-008 (formal scenario-based environmental drill calendar; one annual exercise before September Management Review).

Clause of record: ISO 14001:2015 Clause 8.2 — Emergency preparedness and response — drill records. The report names the subject rather than the clause; the clause was held in APP_21 and is recorded here so it travels with the record.

Owner of record: Sean Ashton (HSQE Consultant), as controller of audit-derived CARs under APP_21.

Verification outcome at 27/09/2026

# Verification criterion as written Outcome Basis
1 Three documented drills with different scenarios. Transferred to successor Criterion transferred to CAR-2026-008 at the APP_21 Issue 5 review of 13/05/2026 and held on that record.
2 Evidence of improvements from lessons learned. Transferred to successor Criterion transferred to CAR-2026-008 at the APP_21 Issue 5 review of 13/05/2026 and held on that record.

Verification is carried by CAR-2026-008, which holds the live action, its owner and its target. It is not duplicated here. This report is closed; the finding is not.

Status: CLOSED 13/05/2026 — superseded by CAR-2026-008, which carries the finding