Leadership SOPs¶
Standard Operating Procedures for leadership functions within A M Water Services' integrated management system.
Section 2.0 - Leadership¶
| SOP Number | Title | Description |
|---|---|---|
| SOP 2.1 | Customer Focus & Satisfaction | Process for maintaining customer focus and ensuring satisfaction |
| SOP 2.2 | Communication, Consultation & Worker Participation | Framework for effective communication and worker participation |
Overview¶
These procedures establish the leadership framework for:
- Customer Focus: Ensuring customer requirements are determined and met with the aim of enhancing customer satisfaction
- Communication: Establishing effective internal and external communication processes
- Worker Participation: Ensuring workers are consulted and can participate in decisions affecting their health and safety