Corrective Action Report 009

A M Water Services Limited

QEHS/NCR Ref: OBS-IA202506-02
Date: 24/09/2025
CAR ID: CAR-2025-009 Document Number: FORM_CAR001 Rev 1 ID 01/09/2025

Process/Area/Department: Improvement / Corrective Actions
Requirement/Clause No.(s): ISO 9001/14001/45001:2015 - Clause 10.2
Type: ☑ Internal Audit ☐ Client Audit ☐ Inspection ☐ Complaint ☐ Sub-contractor ☐ Certification Review

Details of Nonconformity

Statement of Nonconformity: OBSERVATION: Trend analysis of non-conformance data performed primarily at annual management review. More frequent formal trend analysis (quarterly) could enable earlier identification of systemic issues.

Planned Actions

Containment Action(s), including correction, with supporting completion date(s):

1. Schedule quarterly trend reviews (Starting Q4 2025)
2. Create trend analysis dashboard (31/12/2025)
3. Report to management monthly (Starting January 2026)

Root Cause

Primary Cause: Annual cycle considered sufficient given low NC volumes  Contributing Factors: Manual analysis process makes frequent reviews resource-intensive

Proposed Corrective Action

1. Implement quarterly NC trend analysis.
2. Create simple dashboard showing patterns.
3. Include in management meeting agenda.

Verification

1. [ ] Four consecutive quarterly trend reports.
2. [ ] Evidence of proactive actions from trend identification.

Recommendations

1. Automate data extraction
2. Visual trend displays
3. Predictive indicators development

Feedback & Acknowledgments

HSQE Consultant to develop streamlined analysis process.

Corrective Action Report Prepared By

CAR Prepared By	Signature	Position	Date
Sean Ashton	S. Ashton	HSQE Consultant	24/09/2025

CAR Reviewed By	Signature	Position	Date
Aaron Mason	A. Mason	Director	24/09/2025

Corrective Action Close Out

Target Completion: 31/01/2026

Corrective Action Completed	Signature	Position	Date
Actioned by
Verification By

Status: OPEN