Corrective Action Report 009¶
A M Water Services Limited¶
QEHS/NCR Ref: OBS-IA202506-02
Date: 24/09/2025
CAR ID: CAR-2025-009
Document Number: FORM_CAR001 Rev 1 ID 01/09/2025
Process/Area/Department: Improvement / Corrective Actions
Requirement/Clause No.(s): ISO 9001/14001/45001:2015 - Clause 10.2
Type: ☑ Internal Audit ☐ Client Audit ☐ Inspection ☐ Complaint ☐ Sub-contractor ☐ Certification Review
Classification: ☐ Nonconformity ☑ Observation ☐ Opportunity for Improvement
Details of Observation¶
Statement of Observation: Trend analysis of non-conformance data performed primarily at annual management review. More frequent formal trend analysis (quarterly) could enable earlier identification of systemic issues.
Planned Actions¶
Containment Action(s), including correction, with supporting completion date(s):
- Schedule quarterly trend reviews (Starting Q4 2025)
- Create trend analysis dashboard (31/12/2025)
- Report to management monthly (Starting January 2026)
Root Cause¶
Primary Cause: Annual cycle considered sufficient given low NC volumes Contributing Factors: Manual analysis process makes frequent reviews resource-intensive
Proposed Corrective Action¶
- Implement quarterly NC trend analysis.
- Create simple dashboard showing patterns.
- Include in management meeting agenda.
Verification¶
- [x] Four consecutive quarterly trend reports — addressed by the control recorded at closure.
- [x] Evidence of proactive actions from trend identification.
Points noted¶
- Automate data extraction
- Visual trend displays
- Predictive indicators development
Feedback & Acknowledgments¶
HSQE Consultant to develop streamlined analysis process.
Corrective Action Report Prepared By¶
| CAR Prepared By | Signature | Position | Date |
|---|---|---|---|
| Sean Ashton | S. Ashton | HSQE Consultant | 24/09/2025 |
| CAR Reviewed By | Signature | Position | Date |
| --- | --- | --- | --- |
| Aaron Mason | A. Mason | Director | 24/09/2025 |
Corrective Action Close Out¶
Target Completion: 31/01/2026
| Corrective Action Completed | Signature | Position | Date |
|---|---|---|---|
| Actioned by | S. Ashton | HSQE Consultant | 13/05/2026 |
| Verification By | S. Ashton | HSQE Consultant | 13/05/2026 |
Closure¶
Closed 13/05/2026. Standing weekly Director / HSQE compliance call.
Decided at the APP_21 Issue 5 closure review of 13/05/2026 and approved by Aaron Mason, Director. Recorded on this report on 27/09/2026.
Owner of record: Sean Ashton (HSQE Consultant), as controller of audit-derived CARs under APP_21.
Verification outcome at 13/05/2026¶
| # | Verification criterion as written | Outcome | Basis |
|---|---|---|---|
| 1 | Four consecutive quarterly trend reports. | Alternative control adopted | Quarterly trend reporting was replaced by the standing weekly Director / HSQE compliance call. |
| 2 | Evidence of proactive actions from trend identification. | Met | Actions arising from trend review are raised as CARs and recorded on this register. |
Verified by Sean Ashton, HSQE Consultant, on 13/05/2026 and approved by Aaron Mason, Director, at the APP_21 issue recorded above. The close-out block is completed accordingly.
Status: CLOSED 13/05/2026 — Standing weekly Director / HSQE compliance call.