Corrective Action Report 008

A M Water Services Limited

QEHS/NCR Ref: OBS-IA202506-01
Date: 24/09/2025
CAR ID: CAR-2025-008 Document Number: FORM_CAR001 Rev 1 ID 01/09/2025

Process/Area/Department: Improvement / Continual Improvement
Requirement/Clause No.(s): ISO 9001/14001/45001:2015 - Clause 10.1
Type: ☑ Internal Audit ☐ Client Audit ☐ Inspection ☐ Complaint ☐ Sub-contractor ☐ Certification Review

Details of Nonconformity

Statement of Nonconformity: OBSERVATION: Improvement suggestions regularly discussed during toolbox talks but not all formally captured in tracking system. Enhanced documentation would strengthen demonstration of worker participation.

Planned Actions

Containment Action(s), including correction, with supporting completion date(s):

1. Create mobile-friendly suggestion form (30/11/2025)
2. Train teams on submission process (15/12/2025)
3. Implement tracking and feedback system (31/12/2025)

Root Cause

Primary Cause: Informal culture encourages verbal suggestions without documentation Contributing Factors: No simple method for operatives to submit ideas

Proposed Corrective Action

1. Develop digital suggestion form accessible via mobile.
2. Create WhatsApp submission option.
3. Monthly recognition for best suggestion.

Verification

1. [ ] Increase in documented suggestions from baseline.
2. [ ] Evidence of implementation of operative ideas.

Recommendations

1. "You said, we did" board
2. Monthly improvement champion
3. Annual improvement awards

Feedback & Acknowledgments

Operatives enthusiastic about having ideas formally recognised.

Corrective Action Report Prepared By

CAR Prepared By	Signature	Position	Date
Sean Ashton	S. Ashton	HSQE Consultant	24/09/2025

CAR Reviewed By	Signature	Position	Date
Aaron Mason	A. Mason	Director	24/09/2025

Corrective Action Close Out

Target Completion: 31/12/2025

Corrective Action Completed	Signature	Position	Date
Actioned by
Verification By

Status: OPEN