Corrective Action Report 008¶
A M Water Services Limited¶
QEHS/NCR Ref: OBS-IA202506-01
Date: 24/09/2025
CAR ID: CAR-2025-008
Document Number: FORM_CAR001 Rev 1 ID 01/09/2025
Process/Area/Department: Improvement / Continual Improvement
Requirement/Clause No.(s): ISO 9001/14001/45001:2015 - Clause 10.1
Type: ☑ Internal Audit ☐ Client Audit ☐ Inspection ☐ Complaint ☐ Sub-contractor ☐ Certification Review
Classification: ☐ Nonconformity ☑ Observation ☐ Opportunity for Improvement
Details of Observation¶
Statement of Observation: Improvement suggestions regularly discussed during toolbox talks but not all formally captured in tracking system. Enhanced documentation would strengthen demonstration of worker participation.
Planned Actions¶
Containment Action(s), including correction, with supporting completion date(s):
- Create mobile-friendly suggestion form (30/11/2025)
- Train teams on submission process (15/12/2025)
- Implement tracking and feedback system (31/12/2025)
Root Cause¶
Primary Cause: Informal culture encourages verbal suggestions without documentation Contributing Factors: No simple method for operatives to submit ideas
Proposed Corrective Action¶
- Develop digital suggestion form accessible via mobile.
- Create WhatsApp submission option.
- Monthly recognition for best suggestion.
Verification¶
- [x] Increase in documented suggestions from baseline — standing measure recorded at closure.
- [x] Evidence of implementation of operative ideas — addressed by the control recorded at closure.
Points noted¶
- "You said, we did" board
- Monthly improvement champion
- Annual improvement awards
Feedback & Acknowledgments¶
Operatives enthusiastic about having ideas formally recognised.
Corrective Action Report Prepared By¶
| CAR Prepared By | Signature | Position | Date |
|---|---|---|---|
| Sean Ashton | S. Ashton | HSQE Consultant | 24/09/2025 |
| CAR Reviewed By | Signature | Position | Date |
| --- | --- | --- | --- |
| Aaron Mason | A. Mason | Director | 24/09/2025 |
Corrective Action Close Out¶
Target Completion: 31/12/2025
| Corrective Action Completed | Signature | Position | Date |
|---|---|---|---|
| Actioned by | S. Ashton | HSQE Consultant | 13/05/2026 |
| Verification By | S. Ashton | HSQE Consultant | 13/05/2026 |
Closure¶
Closed 13/05/2026. TBT attendance template + Aaron's informal site presence; AMWS H&S Culture Survey (Onyx Operations) rollout Q3 2026 will be the formal workforce-wide instrument.
Decided at the APP_21 Issue 5 closure review of 13/05/2026 and approved by Aaron Mason, Director. Recorded on this report on 27/09/2026.
Owner of record: Sean Ashton (HSQE Consultant), as controller of audit-derived CARs under APP_21.
Verification outcome at 13/05/2026¶
| # | Verification criterion as written | Outcome | Basis |
|---|---|---|---|
| 1 | Increase in documented suggestions from baseline. | Ongoing measure | The route for suggestions is the toolbox-talk attendance template, which captures issues raised, together with the HSQE Culture Audit (APP_27). Both produce a record each cycle. |
| 2 | Evidence of implementation of operative ideas. | Alternative control adopted | Operative ideas are captured through the weekly call and Director site presence and are not separately recorded. |
Verified by Sean Ashton, HSQE Consultant, on 13/05/2026 and approved by Aaron Mason, Director, at the APP_21 issue recorded above. The close-out block is completed accordingly.
Status: CLOSED 13/05/2026 — TBT attendance template + Aaron's informal site presence; AMWS H&S Culture Survey (Onyx Operations) rollout Q3 2026 will be the formal workforce-wide instrument.