SOP 7.1 - Customer Complaints, Control of NCR & Corrective Action¶
Where this procedure sits in the system
The procedure itself is the page below. This block is the thread back into the rest of the IMS.
- Policy commitment it delivers: POL_HSQE_20 Quality Policy Statement · POL_HSQE_27 Whistleblowing
- Records and registers that evidence it: APP_21 Non-Conformance & Corrective Action Register
- Clause coverage: APP_02 Clause Application Map & Applicable Standards maps this procedure to the ISO clauses it satisfies
- Audit coverage: APP_20 Internal Audits Programme · findings to APP_21 Non-Conformance & Corrective Action Register