Corrective Action Report 004

A M Water Services Limited

QEHS/NCR Ref: OBS-IA202503-01
Date: 23/09/2025
CAR ID: CAR-2025-004 Document Number: FORM_CAR001 Rev 1 ID 01/09/2025

Process/Area/Department: Support / Training & Communication
Requirement/Clause No.(s): ISO 9001/14001/45001:2015 - Clause 7.3
Type: ☑ Internal Audit ☐ Client Audit ☐ Inspection ☐ Complaint ☐ Sub-contractor ☐ Certification Review

Details of Nonconformity

Statement of Nonconformity: OBSERVATION: Toolbox talk records show consistent weekly delivery but attendance recording could be enhanced. Digital sign-in system would ensure complete capture of attendees, particularly when operatives join mid-briefing.

Planned Actions

Containment Action(s), including correction, with supporting completion date(s):

1. Research digital sign-in options (30/11/2025)
2. Pilot QR code system (31/12/2025)
3. Full implementation if successful (31/01/2026)

Root Cause

Primary Cause: Paper-based system limitations when teams are dispersed  Contributing Factors: Late arrivals not consistently captured

Proposed Corrective Action

1. Implement QR code attendance system accessible via mobile phones.
2. Maintain paper backup. Generate attendance reports monthly.

Verification

1. [ ] Three months of complete attendance records.
2. [ ] Comparison showing improved capture rates.

Recommendations

1. Link to training records system
2. Monthly attendance analysis
3. Recognition for best attendance

Feedback & Acknowledgments

Team Leaders supportive of digital solution to improve efficiency.

Corrective Action Report Prepared By

CAR Prepared By	Signature	Position	Date
Sean Ashton	S. Ashton	HSQE Consultant	23/09/2025

CAR Reviewed By	Signature	Position	Date
Aaron Mason	A. Mason	Director	23/09/2025

Corrective Action Close Out

Target Completion: 31/01/2026

Corrective Action Completed	Signature	Position	Date
Actioned by
Verification By

Status: OPEN