Corrective Action Report 004¶
A M Water Services Limited¶
QEHS/NCR Ref: OBS-IA202503-01
Date: 23/09/2025
CAR ID: CAR-2025-004
Document Number: FORM_CAR001 Rev 1 ID 01/09/2025
Process/Area/Department: Support / Training & Communication
Requirement/Clause No.(s): ISO 9001/14001/45001:2015 - Clause 7.3
Type: ☑ Internal Audit ☐ Client Audit ☐ Inspection ☐ Complaint ☐ Sub-contractor ☐ Certification Review
Classification: ☐ Nonconformity ☑ Observation ☐ Opportunity for Improvement
Details of Observation¶
Statement of Observation: Toolbox talk records show consistent weekly delivery but attendance recording could be enhanced. Digital sign-in system would ensure complete capture of attendees, particularly when operatives join mid-briefing.
Planned Actions¶
Containment Action(s), including correction, with supporting completion date(s):
- Research digital sign-in options (30/11/2025)
- Pilot QR code system (31/12/2025)
- Full implementation if successful (31/01/2026)
Root Cause¶
Primary Cause: Paper-based system limitations when teams are dispersed Contributing Factors: Late arrivals not consistently captured
Proposed Corrective Action¶
- Implement QR code attendance system accessible via mobile phones.
- Maintain paper backup. Generate attendance reports monthly.
Verification¶
- [x] Three months of complete attendance records — standing measure recorded at closure.
- [x] Comparison showing improved capture rates — addressed by the control recorded at closure.
Points noted¶
- Link to training records system
- Monthly attendance analysis
- Recognition for best attendance
Feedback & Acknowledgments¶
Team Leaders supportive of digital solution to improve efficiency.
Corrective Action Report Prepared By¶
| CAR Prepared By | Signature | Position | Date |
|---|---|---|---|
| Sean Ashton | S. Ashton | HSQE Consultant | 23/09/2025 |
| CAR Reviewed By | Signature | Position | Date |
| --- | --- | --- | --- |
| Aaron Mason | A. Mason | Director | 23/09/2025 |
Corrective Action Close Out¶
Target Completion: 31/01/2026
| Corrective Action Completed | Signature | Position | Date |
|---|---|---|---|
| Actioned by | S. Ashton | HSQE Consultant | 13/05/2026 |
| Verification By | S. Ashton | HSQE Consultant | 13/05/2026 |
Closure¶
Closed 13/05/2026. TBT_PROG_01 attendance template (04/05/2026).
Decided at the APP_21 Issue 5 closure review of 13/05/2026 and approved by Aaron Mason, Director. Recorded on this report on 27/09/2026.
Owner of record: Sean Ashton (HSQE Consultant), as controller of audit-derived CARs under APP_21.
Verification outcome at 13/05/2026¶
| # | Verification criterion as written | Outcome | Basis |
|---|---|---|---|
| 1 | Three months of complete attendance records. | Ongoing measure | TBT_PROG_01 carries the attendance template from 04/05/2026. Attendance is recorded against each brief and held with the toolbox-talk programme. |
| 2 | Comparison showing improved capture rates. | Alternative control adopted | No before-and-after capture-rate comparison was produced. The template replaced the ad-hoc record. |
Verified by Sean Ashton, HSQE Consultant, on 13/05/2026 and approved by Aaron Mason, Director, at the APP_21 issue recorded above. The close-out block is completed accordingly.
Status: CLOSED 13/05/2026 — TBT_PROG_01 attendance template (04/05/2026).