Corrective Action Report 017¶
A M Water Services Limited¶
QEHS/NCR Ref: OBS-IA202513-01
Date: 01/10/2025
CAR ID: CAR-2025-017
Document Number: FORM_CAR001 Rev 1 ID 01/09/2025
Process/Area/Department: Management Review / Meeting Structure
Requirement/Clause No.(s): ISO 9001/14001/45001:2015 - Clause 9.3
Type: ☑ Internal Audit ☐ Client Audit ☐ Inspection ☐ Complaint ☐ Sub-contractor ☐ Certification Review
Classification: ☐ Nonconformity ☑ Observation ☐ Opportunity for Improvement
Details of Observation¶
Statement of Observation: Monthly management meetings review performance but minutes lack formal structure to demonstrate coverage of all management review inputs specified in clause 9.3.
Planned Actions¶
Containment Action(s), including correction, with supporting completion date(s):
- Adapt formal agenda for monthly use (30/11/2025)
- Create minutes template (15/12/2025)
- Implement from January 2026 meetings
Root Cause¶
Primary Cause: Informal meeting structure sufficient for small management team Contributing Factors: Focus on action rather than documentation
Proposed Corrective Action¶
- Create streamlined monthly review template.
- Ensure systematic coverage of inputs.
- Maintain action focus with improved documentation.
Verification¶
- [x] Three consecutive months of structured minutes covering all required inputs — addressed by the control recorded at closure.
Points noted¶
- Dashboard for meeting inputs
- Rotating focus topics
- Annual effectiveness review
Feedback & Acknowledgments¶
Directors supportive of structured approach for audit trail.
Corrective Action Report Prepared By¶
| CAR Prepared By | Signature | Position | Date |
|---|---|---|---|
| Sean Ashton | S. Ashton | HSQE Consultant | 01/10/2025 |
| CAR Reviewed By | Signature | Position | Date |
| --- | --- | --- | --- |
| Aaron Mason | A. Mason | Director | 01/10/2025 |
Corrective Action Close Out¶
Target Completion: 31/01/2026
| Corrective Action Completed | Signature | Position | Date |
|---|---|---|---|
| Actioned by | S. Ashton | HSQE Consultant | 13/05/2026 |
| Verification By | S. Ashton | HSQE Consultant | 13/05/2026 |
Closure¶
Closed 13/05/2026. Continuous-compliance model + MR-26 agenda being prepared.
Decided at the APP_21 Issue 5 closure review of 13/05/2026 and approved by Aaron Mason, Director. Recorded on this report on 27/09/2026.
Owner of record: Sean Ashton (HSQE Consultant), as controller of audit-derived CARs under APP_21.
Verification outcome at 13/05/2026¶
| # | Verification criterion as written | Outcome | Basis |
|---|---|---|---|
| 1 | Three consecutive months of structured minutes covering all required inputs. | Alternative control adopted | Monthly structured minutes were replaced by the continuous-compliance model. The September 2026 Management Review record (FORM_MR_001R) carries the Clause 9.3.2 inputs in full. |
Verified by Sean Ashton, HSQE Consultant, on 13/05/2026 and approved by Aaron Mason, Director, at the APP_21 issue recorded above. The close-out block is completed accordingly.
Status: CLOSED 13/05/2026 — Continuous-compliance model + MR-26 agenda being prepared.