Standard Operating Procedures¶
This section contains all Standard Operating Procedures (SOPs) for A M Water Services' integrated management system. SOPs are organized by functional category aligned with ISO management system standards.
SOP Categories¶
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Leadership
Customer focus, communication, and worker participation procedures.
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Planning
Risk identification, business planning, and objectives procedures.
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Support
Training, competencies, communications, and document control procedures.
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Operations
RAMS, change management, suppliers, emergency response and service delivery procedures.
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Performance
Analysis, audits, and management review procedures.
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Improvement
Complaints, NCR, corrective action, and continual improvement procedures.
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Health & Safety
Incident reporting, hazard control, and worker safety procedures.
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Environmental
Environmental aspects, protection, and waste management procedures.
Complete SOP Index¶
Section 2.0 - Leadership¶
| SOP | Title |
|---|---|
| SOP 2.1 | Customer Focus & Satisfaction |
| SOP 2.2 | Communication, Consultation & Worker Participation |
Section 3.0 - Planning¶
| SOP | Title |
|---|---|
| SOP 3.1 | Identification and Evaluation of Risk |
| SOP 3.2 | Business Risk & Opportunity Planning |
| SOP 3.3 | Management of Legal & Other Requirements |
| SOP 3.4 | Setting and Reviewing HSQE Objectives |
Section 4.0 - Support¶
| SOP | Title |
|---|---|
| SOP 4.1 | Measuring & Monitoring Device Calibration |
| SOP 4.2 | Competencies and Training |
| SOP 4.3 | Planning of Training Events |
| SOP 4.4 | Periodic Safety Bulletins & Briefings |
| SOP 4.5 | Receiving, Recording & Responding to External Communications |
| SOP 4.6 | Document Control |
| SOP 4.7 | Control of Records |
Section 5.0 - Operations¶
| SOP | Title |
|---|---|
| SOP 5.1 | Production, Issue & Briefing of RAMS |
| SOP 5.2 | Management of Change |
| SOP 5.3 | Evaluation and Approval of Suppliers & Subcontractors |
| SOP 5.4 | Emergency Preparedness & Response |
| SOP 5.5 | Enquiry to Handover |
Section 6.0 - Performance Evaluation¶
| SOP | Title |
|---|---|
| SOP 6.1 | Analysis & Evaluation |
| SOP 6.2 | Internal HSQE Audits |
| SOP 6.3 | Site Inspections & Tours |
| SOP 6.4 | Management Review |
Section 7.0 - Improvement¶
| SOP | Title |
|---|---|
| SOP 7.1 | Customer Complaints, Control of NCR & Corrective Action |
| SOP 7.2 | Continual Improvement |
Section 8.0 - Health and Safety¶
| SOP | Title |
|---|---|
| SOP 8.1 | Accident, Incident and Near Miss Reporting & Investigation |
| SOP 8.2 | Manual Handling |
| SOP 8.3 | First Aid |
| SOP 8.4 | Personal Protective Equipment |
| SOP 8.5 | Hazardous Substances (COSHH) |
| SOP 8.6 | Management and Maintenance of Equipment |
| SOP 8.7 | Health Surveillance |
| SOP 8.8 | Lone Working |
| SOP 8.9 | Control of Noise |
| SOP 8.10 | Control of HAVS |
| SOP 8.11 | Work at Height |
| SOP 8.12 | Confined Space |
| SOP 8.13 | Driving |
| SOP 8.14 | Asbestos |
| SOP 8.15 | Fire |
Section 9.0 - Environmental¶
| SOP | Title |
|---|---|
| SOP 9.1 | Environmental Management - Aspects and Impacts |
| SOP 9.2 | Environmental Protection - Wildlife & Plants |
| SOP 9.3 | Environmental Protection - Land & Water |
| SOP 9.4 | Management of Waste |
| SOP 9.5 | Hazardous Management of Waste |
| SOP 9.6 | Environment in the Office |
Document Information¶
| Framework Details | |
|---|---|
| Procedures | 44 |
| Issue Number | 3 |
| Issue Date | 1 May 2026 |
| Next Review | 1 May 2027 |
| Controlled By | Sean Ashton (HSQE Consultant) · Aaron Mason · Leanne Mason |
| Approved By | Aaron Mason, Director |
How the SOP set is reviewed
Forty-four of the 45 procedures were issued together at Issue 3 on 1 May 2026 and share a 1 May 2027 review date, so the set stays on one cycle rather than drifting apart procedure by procedure. SOP 5.5 Enquiry to Handover was written later, at Issue 1 on 8 September 2026, and is reviewed on 8 September 2027.
Each SOP page carries a "Where this procedure sits in the system" block linking the policy commitment it delivers, the registers that evidence it, the ISO clauses it satisfies and the internal audit that covers it — so the thread runs in both directions.
A Path B annual review of the full set is scheduled for 31 October 2026.
Process Flow Key¶
Each SOP contains a process flow diagram using the following conventions:
| Symbol | Meaning |
|---|---|
| Rounded Rectangle | Start/End Process |
| Diamond | Decision Point |
| Rectangle | Process/Action |
| Cylinder | Document/Record |
| Double Rectangle | Reference to Other SOP |