Corrective Action Report 016¶
A M Water Services Limited¶
QEHS/NCR Ref: OBS-IA202511-01
Date: 29/09/2025
CAR ID: CAR-2025-016
Document Number: FORM_CAR001 Rev 1 ID 01/09/2025
Process/Area/Department: Training & Competence / Skills Development
Requirement/Clause No.(s): ISO 9001/14001/45001:2015 - Clause 7.2
Type: ☑ Internal Audit ☐ Client Audit ☐ Inspection ☐ Complaint ☐ Sub-contractor ☐ Certification Review
Classification: ☐ Nonconformity ☑ Observation ☐ Opportunity for Improvement
Details of Observation¶
Statement of Observation: On-the-job training and mentoring occurs regularly between experienced operatives and newer team members but documentation could be enhanced with competency sign-off sheets.
Planned Actions¶
Containment Action(s), including correction, with supporting completion date(s):
- Develop competency sign-off templates (30/11/2025)
- Pilot with critical operations (31/12/2025)
- Roll out across all key tasks (31/01/2026)
Root Cause¶
Primary Cause: Informal knowledge transfer tradition in family business Contributing Factors: Focus on formal certifications rather than practical skills
Proposed Corrective Action¶
- Create task-specific competency cards.
- Supervisor sign-off process.
- Link to training matrix for complete picture.
Verification¶
- [x] Completed competency cards for 5 critical operations — carried by the successor report.
- [x] Evidence of structured on-job training — carried by the successor report.
Points noted¶
- Mentorship programme formalisation
- Skills matrix display
- Multi-skilling targets
Feedback & Acknowledgments¶
Experienced operatives proud to have mentoring role recognised formally.
Corrective Action Report Prepared By¶
| CAR Prepared By | Signature | Position | Date |
|---|---|---|---|
| Sean Ashton | S. Ashton | HSQE Consultant | 29/09/2025 |
| CAR Reviewed By | Signature | Position | Date |
| --- | --- | --- | --- |
| Aaron Mason | A. Mason | Director | 29/09/2025 |
Corrective Action Close Out¶
Target Completion: 31/01/2026
| Corrective Action Completed | Signature | Position | Date |
|---|---|---|---|
| Actioned by | S. Ashton | HSQE Consultant | 13/05/2026 |
| Verification By | S. Ashton | HSQE Consultant | 13/05/2026 |
Closure¶
Closed 13/05/2026 — superseded by CAR-2026-004. The finding was transferred into CAR-2026-004 at the APP_21 Issue 5 review of 13/05/2026 and this report was closed on that transfer. CAR-2026-004 is the live record and carries the owner, the current target and the verification. This report is retained as the origin of the finding and is not separately actioned, so the 2025 target date above no longer applies.
Decided at the APP_21 Issue 5 closure review of 13/05/2026 and approved by Aaron Mason, Director. Recorded on this report on 27/09/2026.
Basis recorded at the time of the roll-forward: Rolled forward as CAR-2026-004 (combined operator-equipment competency matrix; 2026-27 IMS improvement).
Owner of record: Sean Ashton (HSQE Consultant), as controller of audit-derived CARs under APP_21.
Verification outcome at 27/09/2026¶
| # | Verification criterion as written | Outcome | Basis |
|---|---|---|---|
| 1 | Completed competency cards for 5 critical operations. | Transferred to successor | Criterion transferred to CAR-2026-004 at the APP_21 Issue 5 review of 13/05/2026 and held on that record. |
| 2 | Evidence of structured on-job training. | Transferred to successor | Criterion transferred to CAR-2026-004 at the APP_21 Issue 5 review of 13/05/2026 and held on that record. |
Verification is carried by CAR-2026-004, which holds the live action, its owner and its target. It is not duplicated here. This report is closed; the finding is not.
Status: CLOSED 13/05/2026 — superseded by CAR-2026-004, which carries the finding