Corrective Action Report 016

A M Water Services Limited

QEHS/NCR Ref: OBS-IA202511-01
Date: 29/09/2025
CAR ID: CAR-2025-016 Document Number: FORM_CAR001 Rev 1 ID 01/09/2025

Process/Area/Department: Training & Competence / Skills Development
Requirement/Clause No.(s): ISO 9001/14001/45001:2015 - Clause 7.2
Type: ☑ Internal Audit ☐ Client Audit ☐ Inspection ☐ Complaint ☐ Sub-contractor ☐ Certification Review

Details of Nonconformity

Statement of Nonconformity: OBSERVATION: On-the-job training and mentoring occurs regularly between experienced operatives and newer team members but documentation could be enhanced with competency sign-off sheets.

Planned Actions

Containment Action(s), including correction, with supporting completion date(s):

1. Develop competency sign-off templates (30/11/2025)
2. Pilot with critical operations (31/12/2025)
3. Roll out across all key tasks (31/01/2026)

Root Cause

Primary Cause: Informal knowledge transfer tradition in family business  Contributing Factors: Focus on formal certifications rather than practical skills

Proposed Corrective Action

1. Create task-specific competency cards.
2. Supervisor sign-off process.
3. Link to training matrix for complete picture.

Verification

1. [ ] Completed competency cards for 5 critical operations.
2. [ ] Evidence of structured on-job training.

Recommendations

1. Mentorship programme formalisation
2. Skills matrix display
3. Multi-skilling targets

Feedback & Acknowledgments

Experienced operatives proud to have mentoring role recognised formally.

Corrective Action Report Prepared By

CAR Prepared By	Signature	Position	Date
Sean Ashton	S. Ashton	HSQE Consultant	29/09/2025

CAR Reviewed By	Signature	Position	Date
Aaron Mason	A. Mason	Director	29/09/2025

Corrective Action Close Out

Target Completion: 31/01/2026

Corrective Action Completed	Signature	Position	Date
Actioned by
Verification By

Status: OPEN