Corrective Action Report 023¶
A M Water Services Limited¶
QEHS/NCR Ref: OBS-IA2025016-02
Date: 03/10/2025
CAR ID: CAR-2025-023
Document Number: FORM_CAR001 Rev 1 ID 01/09/2025
Process/Area/Department: Customer Satisfaction / Analysis
Requirement/Clause No.(s): ISO 9001:2015 - Clause 9.1.2
Type: ☑ Internal Audit ☐ Client Audit ☐ Inspection ☐ Complaint ☐ Sub-contractor ☐ Certification Review
Details of Nonconformity¶
Statement of Nonconformity: OBSERVATION: Customer feedback analysis conducted annually at Management Review. Quarterly analysis would enable more timely response to perception changes.
Planned Actions¶
Containment Action(s), including correction, with supporting completion date(s):
- Schedule quarterly feedback reviews (From Q4 2025)
- Create analysis template (30/11/2025)
- Report to management team quarterly
Root Cause¶
Primary Cause: Annual cycle aligned with management review Contributing Factors: Low complaint volumes not requiring frequent analysis
Proposed Corrective Action¶
- Establish quarterly customer feedback analysis sessions.
- Document themes and trends.
- Quick response to emerging issues.
Verification¶
- [ ] Four consecutive quarterly analyses completed.
- [ ] Evidence of responsive actions to feedback.
Recommendations¶
- Customer dashboard creation
- Feedback tracking system
- Service improvement plans
Feedback & Acknowledgments¶
Customer service team keen to increase feedback visibility.
Corrective Action Report Prepared By¶
| CAR Prepared By | Signature | Position | Date |
|---|---|---|---|
| Sean Ashton | S. Ashton | HSQE Consultant | 03/10/2025 |
| CAR Reviewed By | Signature | Position | Date |
|---|---|---|---|
| Aaron Mason | A. Mason | Director | 03/10/2025 |
Corrective Action Close Out¶
Target Completion: 31/12/2025
| Corrective Action Completed | Signature | Position | Date |
|---|---|---|---|
| Actioned by | |||
| Verification By |
Status: OPEN