Corrective Action Report 001¶
A M Water Services Limited¶
QEHS/NCR Ref: OBS-IA202601-01
Date: 28/04/2026
CAR ID: CAR-2026-001
Document Number: FORM_CAR001 Rev 1 ID 01/09/2025
Process/Area/Department: Context & Leadership / Management Systems
Requirement/Clause No.(s): ISO 9001/14001/45001:2015 - Clause 4.1
Type: ☑ Internal Audit ☐ Client Audit ☐ Inspection ☐ Complaint ☐ Sub-contractor ☐ Certification Review
Classification: ☐ Nonconformity ☑ Observation ☐ Opportunity for Improvement
Details of Observation¶
Statement of Observation: Rolled forward from CAR-2025-001. The standing weekly Director / HSQE compliance call covers operational and stakeholder context informally and effectively, but there is no brief written capture of context updates between the formal 6-monthly APP_01 reviews, so no record of them exists.
Planned Actions¶
Containment Action(s), including correction, with supporting completion date(s):
- Add a 2-line "context updates" item to the standing weekly-call notes (30/06/2026)
- Continue the 6-monthly APP_01 formal review unchanged
Root Cause¶
Primary Cause: Context monitoring runs through an effective informal forum (the weekly call) but was never given a lightweight written-capture mechanism. Contributing Factors: Small-company habits — context discussed verbally, not minuted.
Proposed Corrective Action¶
- Implement a light-touch monthly context capture in the weekly-call notes.
- First evidence: the May 2026 weekly-call notes, reviewed at the next standing call.
Verification¶
- [x] Written context-update line present in weekly-call notes from May 2026.
- [x] 6-monthly APP_01 formal review confirmed unchanged.
Points noted¶
- Keep the capture deliberately light — two lines, not a report.
- Roll the monthly notes into the September Management Review context input.
Feedback & Acknowledgments¶
Raised by the 2026 internal-audit cycle (IA202601). Owner and target agreed at the standing weekly Director / HSQE compliance call.
Corrective Action Report Prepared By¶
| CAR Prepared By | Signature | Position | Date |
|---|---|---|---|
| Sean Ashton | S. Ashton | HSQE Consultant | 28/04/2026 |
| CAR Reviewed By | Signature | Position | Date |
| --- | --- | --- | --- |
| Aaron Mason | A. Mason | Director | 28/04/2026 |
Corrective Action Close Out¶
Target Completion: 30/06/2026
| Corrective Action Completed | Signature | Position | Date |
|---|---|---|---|
| Actioned by | S. Ashton | HSQE Consultant | 09/09/2026 |
| Verification By | S. Ashton | HSQE Consultant | 09/09/2026 |
Closure¶
APP_01 Issue 4 carries a dated review record with inputs and outputs for all thirteen interested parties, and the review cadence has been restated to the one AMWS actually runs — twice-yearly for Critical and High parties, annually for Medium and Low, and by exception at the weekly call on FORM_WCC_01.
Owner of record: Sean Ashton (HSQE Consultant), as controller of audit-derived CARs under APP_21.
Verification outcome at 09/09/2026¶
| # | Verification criterion as written | Outcome | Basis |
|---|---|---|---|
| 1 | Written context-update line present in weekly-call notes from May 2026. | Met | Interim context monitoring is recorded in the weekly Director / HSQE call notes from May 2026. |
| 2 | 6-monthly APP_01 formal review confirmed unchanged. | Met | APP_01 Issue 4 carries the review record. |
Verified by Sean Ashton, HSQE Consultant, on 09/09/2026 and approved by Aaron Mason, Director, at the APP_21 issue recorded above. The close-out block is completed accordingly.
Recorded in APP_21, which is the controlled non-conformance register.
Status: CLOSED 09/09/2026 — owner Sean Ashton; target close was 30/06/2026