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Corrective Action Report 003

A M Water Services Limited

QEHS/NCR Ref: OBS-IA202603-01
Date: 30/04/2026
CAR ID: CAR-2026-003 Document Number: FORM_CAR001 Rev 1 ID 01/09/2025

Process/Area/Department: Support / Training & Competence
Requirement/Clause No.(s): ISO 45001:2018 - Clause 7.2
Type: ☑ Internal Audit ☐ Client Audit ☐ Inspection ☐ Complaint ☐ Sub-contractor ☐ Certification Review

Details of Nonconformity

Statement of Nonconformity: OBSERVATION: Three statutory training certificates had expired and were awaiting rebooking: Jason May Fire Marshal (EXP 15/08/2025), Leanne Mason Fire Marshal (EXP 19/09/2025), Leanne Mason Emergency First Aid (EXP 30/10/2025). AMWS retained cover on each role through other named individuals so there was no immediate operational gap, but the certificates needed to land before the surveillance audit.

Planned Actions

Containment Action(s), including correction, with supporting completion date(s):

  1. Rebook all three expired statutory certificates with external providers (31/05/2026)
  2. File the renewed certificates in the training evidence folder

Root Cause

Primary Cause: Certificate currency tracking sat in a live spreadsheet held by Leanne Mason; two had already been renewed but the renewals were not yet reflected in the audit evidence folder, and one (EAW) was still to be rebooked. Contributing Factors: Director-held training records maintained separately from the operative training matrix.

Proposed Corrective Action

  1. Confirm and file the two renewed Fire Marshal certificates.
  2. Complete the rebooked Emergency First Aid at Work training and file the certificate on issue.

Verification

  1. [x] Jason May Fire Marshal certificate on file (completed 24/07/2025, expiry 24/07/2026, Citation).
  2. [x] Leanne Mason Fire Marshal certificate on file (completed 15/11/2025, expiry 15/11/2026, VitalSkills / HSQE Ltd, cert fMQmPvJqAl).
  3. [x] Leanne Mason Emergency First Aid at Work — rebooked, scheduled ~31/05/2026; certificate to be filed on completion.

Recommendations

  1. Migrate certificate currency to the QualTrack tracker so expiries surface automatically.
  2. Hold renewal evidence in the training evidence folder as well as the live tracker.

Feedback & Acknowledgments

Raised by the 2026 internal-audit cycle (IA202603). Owner and target agreed at the standing weekly Director / HSQE compliance call.

Corrective Action Report Prepared By

CAR Prepared By Signature Position Date
Sean Ashton S. Ashton HSQE Consultant 30/04/2026
CAR Reviewed By Signature Position Date
Aaron Mason A. Mason Director 30/04/2026

Corrective Action Close Out

Target Completion: 31/05/2026

Closure summary: Corrective action (rebook the three expired statutory certificates) complete. Both Fire Marshal certificates are renewed and evidenced (Jason May 24/07/2025–24/07/2026; Leanne Mason 15/11/2025–15/11/2026). Residual item flagged on close: Leanne Mason Emergency First Aid at Work rebooked, scheduled ~31/05/2026 — certificate to be filed on completion (still ahead of the 3–4 June audit). Operational cover was maintained throughout via other named marshals/first-aiders, so no immediate operational gap at any point.

Corrective Action Completed Signature Position Date
Leanne Mason L. Mason Director 26/05/2026
Verification By — Sean Ashton S. Ashton HSQE Consultant 26/05/2026

Status: CLOSED — 26/05/2026