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Corrective Action Report 002

A M Water Services Limited

QEHS/NCR Ref: OBS-IA202502-01
Date: 22/09/2025
CAR ID: CAR-2025-002 Document Number: FORM_CAR001 Rev 1 ID 01/09/2025

Process/Area/Department: Planning / Management Systems
Requirement/Clause No.(s): ISO 9001/14001/45001:2015 - Clause 6.3
Type: ☑ Internal Audit ☐ Client Audit ☐ Inspection ☐ Complaint ☐ Sub-contractor ☐ Certification Review

Details of Nonconformity

Statement of Nonconformity: OBSERVATION: S.O.P_5.2 Management of Change provides robust framework but evidence of formal change assessments for recent organisational updates (Q4 2025 digital systems) could be strengthened. Process followed informally but documentation would enhance traceability.

Planned Actions

Containment Action(s), including correction, with supporting completion date(s):

  1. Create simple one-page change request form (31/10/2025)
  2. Brief management team on form usage criteria (15/11/2025)
  3. Implement for Q4 digital system changes as pilot (30/11/2025)

Root Cause

Primary Cause: Small company size enables informal change management  Contributing Factors: Documentation requirements not clearly defined for different change types

Proposed Corrective Action

  1. Develop change request form template.
  2. Define thresholds for formal documentation.
  3. Include in monthly management review checklist.

Verification

  1. [ ] Completed change forms for 3 different changes.
  2. [ ] Evidence of form use in Q4 system implementation.

Recommendations

  1. Create change register for tracking
  2. Link to risk assessment updates
  3. Quarterly review of change effectiveness

Feedback & Acknowledgments

Management team supportive. IT changes to be used as pilot implementation.

Corrective Action Report Prepared By

CAR Prepared By Signature Position Date
Sean Ashton S. Ashton HSQE Consultant 22/09/2025
CAR Reviewed By Signature Position Date
Aaron Mason A. Mason Director 22/09/2025

Corrective Action Close Out

Target Completion: 30/11/2025

Corrective Action Completed Signature Position Date
Actioned by
Verification By

Status: OPEN