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Corrective Action Report 009

A M Water Services Limited

QEHS/NCR Ref: OBS-IA202608-01
Date: 11/05/2026
CAR ID: CAR-2026-009 Document Number: FORM_CAR001 Rev 1 ID 01/09/2025

Process/Area/Department: Health & Safety Management / Incident Reporting
Requirement/Clause No.(s): ISO 45001:2018 - Clause 8.2
Type: ☑ Internal Audit ☐ Client Audit ☐ Inspection ☐ Complaint ☐ Sub-contractor ☐ Certification Review
Classification: ☐ Nonconformity ☑ Observation ☐ Opportunity for Improvement

Details of Observation

Statement of Observation: Rolled forward from CAR-2025-012. The new TBT attendance template and Aaron's informal site presence provide near-miss capture mechanisms, and the 28/04/2026 site tour produced one captured action. The next 90 days will indicate whether the near-miss reporting rate increases as the new mechanisms bed in.

Planned Actions

Containment Action(s), including correction, with supporting completion date(s):

  1. Use the TBT attendance template explicitly to prompt near-miss capture
  2. Review the Works group and the operational NCR register at the weekly compliance call, and record anything reportable (from 05/10/2026)

Root Cause

Primary Cause: Near misses were being raised through the routes the crews actually use — the Works group and the operational NCR register — but were not being taken off those routes and recorded, so nothing reached the management system. Contributing Factors: The corrective action asked operatives to use a formal reporting route in place of the ones already in daily use.

Proposed Corrective Action

  1. Make the Works group and the operational NCR register the recorded near-miss and close-call route, rather than asking operatives to adopt a separate one.
  2. Review both at the weekly Director / HSQE compliance call and record anything reportable against APP_22 that week.

Verification

  1. [ ] Both routes named as the near-miss and close-call route in APP_11 objective H4 and in APP_22.
  2. [ ] The weekly review running, evidenced by FORM_WCC_01 entries across four consecutive weeks.

Points noted

  1. Reinforce no-blame reporting at each TBT.
  2. Cross-link with RA_HO_18 Fatigue near-miss triggers.
  3. No count target to be set on the crews; a count target produces reports written to hit a number.

Feedback & Acknowledgments

Raised by the 2026 internal-audit cycle (IA202608). Owner and target agreed at the standing weekly Director / HSQE compliance call.

Corrective Action Report Prepared By

CAR Prepared By Signature Position Date
Sean Ashton S. Ashton HSQE Consultant 11/05/2026
CAR Reviewed By Signature Position Date
--- --- --- ---
Aaron Mason A. Mason Director 11/05/2026

Corrective Action Close Out

Target Completion: 30/11/2026, re-scoped on 28/09/2026 from the original 31/07/2026 when the action itself was changed.

Why it was re-scoped rather than closed or extended. The 90-day review fell due 31/07/2026. This report was itself a roll-forward of CAR-2025-012, and Clause 10.2 requires a judgement on whether the action taken was effective. The action as written asked operatives to adopt a separate reporting route while the Works group and the operational NCR register were already in daily use. The action is therefore re-scoped: the Works group and the operational NCR register become the recorded route, reviewed weekly at the compliance call with anything reportable recorded. Carried as APP_11 objective H4 with no count target on the crews.

See APP_21 note 7.

Corrective Action Completed Signature Position Date
Actioned by
Verification By

Status: OPEN — re-scoped 28/09/2026. Owners Jason May + Sean Ashton. Target close 30/11/2026, being four consecutive weeks of the weekly review evidenced on FORM_WCC_01. The measure was re-scoped on that date from a monthly reporting-rate target to a weekly-review target, on the basis recorded above. The substantive work sits with APP_11 objective H4 and the HSQE Culture Audit (APP_27).