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Corrective Action Report 001

A M Water Services Limited

QEHS/NCR Ref: OBS-IA202501-01
Date: 22/09/2025
CAR ID: CAR-2025-001 Document Number: FORM_CAR001 Rev 1 ID 01/09/2025

Process/Area/Department: Context & Leadership / Senior Management
Requirement/Clause No.(s): ISO 9001/14001/45001:2015 - Clause 4.1
Type: ☑ Internal Audit ☐ Client Audit ☐ Inspection ☐ Complaint ☐ Sub-contractor ☐ Certification Review

Details of Nonconformity

Statement of Nonconformity: OBSERVATION: Critical stakeholder reviews scheduled 6-monthly (next March 2026). Interim monitoring between formal reviews would strengthen awareness of market changes, particularly regarding AMP8 preparations.

Planned Actions

Containment Action(s), including correction, with supporting completion date(s):

  1. Add "Market & Stakeholder Updates" to monthly management meetings (31/10/2025)
  2. Create monitoring template for capturing key market intelligence (30/11/2025)
  3. Begin documenting monthly context updates in meeting minutes (31/12/2025)

Root Cause

Primary Cause: Process design focused on minimum compliance rather than continuous monitoring  Contributing Factors: Informal director knowledge not captured systematically

Proposed Corrective Action

  1. Update S.O.P_6.4 to include monthly context monitoring requirements.
  2. Create Context Monitoring Dashboard.
  3. Establish trigger criteria for extraordinary reviews.

Verification

  1. [ ] Review of 3 consecutive monthly meeting minutes showing context discussions.
  2. [ ] Completed dashboard with current data.

Recommendations

  1. Link to risk management updates
  2. Quarterly stakeholder touchpoints
  3. Industry intelligence subscriptions

Feedback & Acknowledgments

Aaron Mason supportive of enhanced monitoring. HSQE Consultant to update procedures.

Corrective Action Report Prepared By

CAR Prepared By Signature Position Date
Sean Ashton S. Ashton HSQE Consultant 22/09/2025
CAR Reviewed By Signature Position Date
Aaron Mason A. Mason Director 22/09/2025

Corrective Action Close Out

Target Completion: 31/12/2025

Corrective Action Completed Signature Position Date
Actioned by
Verification By

Status: OPEN