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Internal Audit Report

Audit Identification: IA202504 Area: Operations Audit Date: 23rd September 2025 Auditor: Sean Ashton Date Completed: 23rd September 2025 Findings: 0 Non-conformities, 0 Observations Scope: Clauses 8.1-8.7 (ISO 9001:2015, ISO 14001:2015, ISO 45001:2018) Document Number: FORM_INTAR001 Rev 1 ID 01/09/2025

Executive Summary

The audit of A M Water Services' operational processes against ISO clauses 8.1-8.7 demonstrates full compliance with the integrated management system requirements. The company's core operational activities in water main installation, grab services, and emergency response are well-controlled through established procedures, with RAMS documentation consistently produced and briefed. The operational framework effectively integrates quality, environmental, and safety requirements across all three ISO standards. The audit found strong evidence of systematic operational planning, robust supplier management, and effective emergency preparedness arrangements that support the company's commitment to service excellence.

Introduction

This audit examined the company's operational planning and control processes, covering all aspects of service delivery from customer requirements through to post-delivery activities. The scope included review of operational procedures, RAMS documentation, emergency preparedness arrangements, supplier management processes, and delivery controls for both water infrastructure projects and grab services. This forms part of the comprehensive 16-audit programme scheduled between September and October 2025.

Aims & Objectives

  1. Verify compliance with operational planning and control requirements across ISO 9001:2015 (8.1-8.5), ISO 14001:2015 (8.1), and ISO 45001:2018 (8.1)
  2. Assess effectiveness of RAMS production, review, and briefing processes (S.O.P_5.1)
  3. Evaluate emergency preparedness and response arrangements (S.O.P_5.4)
  4. Review control of externally provided processes and supplier management (S.O.P_5.3)
  5. Examine management of change procedures and their implementation (S.O.P_5.2)
  6. Confirm post-delivery activities meet water industry requirements and customer specifications

Audit Method

  • Document Review: S.O.P_5.1 (Production/Issue/Briefing of RAMS) Rev 2, S.O.P_5.2 (Management of Change) Rev 2, S.O.P_5.3 (Evaluation and Approval of Suppliers) Rev 2, S.O.P_5.4 (Emergency Preparedness & Response) Rev 2, APP_02 (ISO Clause Application Matrix) Rev 1, APP_17 (Disaster Recovery & Business Continuity Plan) Rev 1, APP_19 (Supplier Management) Rev 1
  • Interviews Conducted: Team Leaders (water main installation), Team Leaders (grab), Administrative Staff (procurement), Director - Aaron Mason
  • Observations: RAMS briefing session (morning toolbox talk), supplier evaluation records review, emergency equipment inspection, work schedule planning meeting
  • Sampling: Three months of operational records (June-August 2025), five recent RAMS packages, ten supplier files, emergency drill records

Non-conformities

No non-conformities identified.

Observations

No observations identified. All operational processes demonstrated full compliance with ISO requirements.

Corrective Action Summary

Not applicable - no corrective actions required.

Conclusions

The audit confirms that A M Water Services maintains effective operational control across its service delivery processes, meeting the core requirements of all three ISO standards.

Areas meeting requirements:

  • Operational planning systematically addresses customer requirements through documented work schedules
  • RAMS production and briefing process ensures hazards are identified and communicated before work commences
  • Supplier evaluation procedures effectively control externally provided processes and services
  • Emergency preparedness arrangements cover key operational scenarios with quarterly testing
  • Management of change process ensures risks from operational changes are assessed
  • Integration across quality, environmental, and safety requirements evident in operational procedures

The company's operational framework successfully translates IMS requirements into practical site activities. The RAMS briefing process observed demonstrates good practice, with Team Leaders ensuring all operatives understand specific hazards and controls. Supplier management through the approved supplier register maintains control over critical supplies and subcontracted services.

Recommendations

  1. Enhance visual management: Introduce operational performance boards at the depot displaying daily schedules, RAMS status, and key performance indicators to improve operational visibility and team engagement
  2. Digitalise RAMS briefing records: Transition from paper-based briefing sheets to tablet-based recording to improve record retention and enable trend analysis of safety topics discussed
  3. Develop service-specific work instructions: Create simplified one-page guides for critical activities (chlorination procedures, CAT scanning protocols) to supplement existing RAMS documentation
  4. Strengthen operational KPI monitoring: Implement monthly operational dashboards tracking on-time delivery, first-time quality, and RAMS compliance rates to support data-driven improvements

Feedback & Acknowledgments

The audit process received excellent cooperation from all operational teams. Team Leaders demonstrated strong understanding of operational requirements and actively engaged in discussions about improvement opportunities. Particular recognition goes to the morning shift team for their professional RAMS briefing demonstration and the administrative team for their well-organised supplier records. The commitment to operational excellence is evident throughout the workforce.

Audit Report Prepared By

Name Position Signature Date
Sean Ashton HSQE Consultant S.Ashton 23/09/2025
Aaron Mason Director A.Mason 23/09/2025

Corrective Action Close Out

Not applicable - no corrective actions identified.