Improvement¶
Nonconformity, corrective action and continual improvement — ISO 9001, 14001 and 45001 Clause 10.
| Framework Details | |
|---|---|
| Improvement projects open | 1 |
| Corrective actions raised | 41 — 32 closed, 9 open (APP_21) |
| Internal audits feeding them | 32 across two cycles (APP_20) |
| Cycle | Plan-Do-Check-Act |
| Controlled By | Sean Ashton (HSQE Consultant) |
| Approved By | Aaron Mason, Director |
Improvement projects and corrective actions are different things
A corrective action (CAR) answers a single nonconformity. Something was found wrong, and it is fixed and closed. Those live in APP_21, forty of them across the two audit cycles.
An improvement project (IAF) is broader: a change to how the business works, driven by audit findings, performance data, customer feedback or a proactive initiative. Those are listed below. An IAF may absorb several CARs.
What Clause 10 covers here¶
| Clause | What it requires | Where it is answered |
|---|---|---|
| 10.2 Incident, nonconformity and corrective action | Incidents and nonconformities are reacted to, investigated, and action taken to stop them recurring | Incidents & Near Misses · APP_21 Non-Conformance & Corrective Action Register · APP_22 Accident Statistics |
| 10.3 Continual improvement | The suitability, adequacy and effectiveness of the system is continually improved | The improvement projects below · objective B1 on APP_11 · SOP 7.2 |
Active improvement projects¶
| Ref | Title | What drove it |
|---|---|---|
| IAF-2026-001 | ISO 9001:2026 and ISO 14001:2026 Transition | Both standards revised in 2026. Certificates expire 23/11/2027 and the transition deadlines are fixed by Global ACI. Transitioning both at the one autumn 2027 recertification rather than as two exercises |
Where improvement comes from¶
| Source | Route in |
|---|---|
| Internal audit findings | APP_20 → CAR → APP_21 |
| External audit findings | External audits → CAR |
| Performance data | APP_11 objectives off track |
| Customer feedback and complaints | SOP 7.1 |
| Incidents and near misses | Incidents → investigation → CAR |
| Management review | Management review outputs |
| Proactive initiative | Raised at the weekly Director / HSQE call |
Related documents¶
- SOP 7.1 — Customer Complaints, Control of NCR & Corrective Action
- SOP 7.2 — Continual Improvement
- APP_21 — Non-Conformance Register
- APP_20 — Internal Audits Programme